Bonesauce
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Targeted Read Error: WHD20-D10

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Got this error code while running Dell diagnostics for Hard Drive. One sector error on 622608610.

 

Inspiron 660S. Western Digital Model WDC WD5000AAKX-75U6A 

 

Ran extensive hard drive diagnostic using System Mechanic and it comes up clean.. Computer runs fine otherwise. Under warranty for next 97 days.

 

I'll contact Tech Support tomorrow (Monday) to get additional help.

 

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Re: Targeted Read Error: WHD20-D10

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Hi John,

The PSA diagnostics results indicate that the hard drive has encountered failure and it has to be replaced. Since you have mentioned that your computer is under warranty, please send me the service tag and registered owner’s name on the computer in a Private Message to assist you further. To send me a Private Message, click my User name, and then click Start Conversation.

Thanks & Regards
Kalyan S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US; India. For Dell support videos click Here.

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Re: Targeted Read Error: WHD20-D10

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Hi Bonesauce,

Welcome to Dell community!

May I know if the error was a result of Dell PC Checkup?

To confirm the functionality of the hard drive we can run Preboot System Assessment. Please refer the following link for instructions: http://dell.to/YFPMVa

Do post the results.

Thanks & Regards
Kalyan S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US; India. For Dell support videos click Here.

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Bonesauce
1 Copper

Re: Targeted Read Error: WHD20-D10

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Hello Kaylan,

The original error message was a result of the Dell PC checkup.

I ran the PSA Diagnostic and here are the results:

Error Code 2000-0142

Validation 119512

Msg: Hard Drive 0- S/N WD-WCC2E0991779

Short Test unsuccessful.

The Interactive Search Agent is currently offline.

John (Bonesauce)

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Re: Targeted Read Error: WHD20-D10

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Hi John,

The PSA diagnostics results indicate that the hard drive has encountered failure and it has to be replaced. Since you have mentioned that your computer is under warranty, please send me the service tag and registered owner’s name on the computer in a Private Message to assist you further. To send me a Private Message, click my User name, and then click Start Conversation.

Thanks & Regards
Kalyan S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US; India. For Dell support videos click Here.

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Bonesauce
1 Copper

Re: Targeted Read Error: WHD20-D10

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Hello Kalyan,

 

I ran a diagnostic from WD ( see attached photo) and it still failed. I'll get back to you later,

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Re: Targeted Read Error: WHD20-D10

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Hi John,

Sure. Send me a private message with the requested information in order to assist you further.

Thanks & Regards
Kalyan S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US; India. For Dell support videos click Here.

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