k5enhscc
1 Copper

Trouble with my HL-DT-ST RW/DVD GCC-4241N Drive

I have a Latitude D600 with a HL-DT-ST RW/DVD GCC-4241N DVD combo drive.  The system has stopped recognizing that my DVD drive is there.  In the device manager I get this device status message "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)".  I've uninstalled the device and reinstalled with the same results.  There are several people in my office who have the same system and I've swapped other DVD drives for mine on my system and get the same result.  Alternatively, my DVD drive will work on other peoples D600.  I've downloaded the firmware update from Dell for this drive and when I attempt to run the firmware executable, the program indicates it "Can't recognize the device".  Can anyone offer another possible fix to this problem?
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10 Replies
Skybird
5 Iridium

Re: Trouble with my HL-DT-ST RW/DVD GCC-4241N Drive

This Dell Article should solve the problem  .............


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k5enhscc
1 Copper

Re: Trouble with my HL-DT-ST RW/DVD GCC-4241N Drive

thanks for the reply.  The advice in the article worked perfectly and I now have use of my DVD drive once again.  This is the first time I've ever had any luck with seeking help from an online help forum!
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Skybird
5 Iridium

Re: Trouble with my HL-DT-ST RW/DVD GCC-4241N Drive

Glad to hear the good news.  Best regards.
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Damie
1 Copper

Re: Trouble with my HL-DT-ST RW/DVD GCC-4241N Drive

I have tried everything suggested here but my registry has not got upper and lower filters in the right pane.  My dvd rom (HL-DT-ST dvd-rom GDR 8082N USB DEvice) in the docking station cannot be recognised after and usb device is attached (eg printer).  I have to shut down laptop and leave (restart will not work) and then power up again (with no usb devices attached - I even have to detach broadband usb cable).  What is going on please?  Please help.  Damie
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k5enhscc
1 Copper

Re: Trouble with my HL-DT-ST RW/DVD GCC-4241N Drive

A new problem has crept up since I've followed the previous article you suggested.  I have Roxio Easy CD Creator 5 Basic on my laptop, and now when I attempt to copy a CD I get the following error message "Disc Copier could not locate a supported CD-ROM Reader.  You will not be able to make disc-to-disc copies."  Any help that could be provided would be great

Thanks

Scott

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Skybird
5 Iridium

Re: Trouble with my HL-DT-ST RW/DVD GCC-4241N Drive

Roxio Easy CD Creator is not detecting the drive.  Make sure
you have the latest update from the ROXIO Web Site.  The one
you want is at the bottom of the page here ...........
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Skybird
5 Iridium

Re: Trouble with my HL-DT-ST RW/DVD GCC-4241N Drive

I can not answer your question.  You may receive more help
if you post in the Latitude - External Peripherals board.
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MeJayBee
1 Copper

Re: Trouble with my HL-DT-ST RW/DVD GCC-4241N Drive

Many thanks for this link - it's solved my problems re cd drive not being recognised
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Eugeniuz
1 Copper

Re: Trouble with my HL-DT-ST RW/DVD GCC-4241N Drive

hi, want to try your solution, but can't open the dell article for some reason. any thoughts?

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