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USB ports not working
SO i recently broke my laptop screen and after i got it back from the service center , i noticed that my mouse and pendrive were not working.I went to device manager and saw the following three under the "other devices" with a yellow warning sign on each of them.
1. Usb2.0-CRW ; Device Status : This device is not configured correctly. (Code 1) ; Location : Port_#0003.Hub_#0003
2. BCM43142A0 ; Device Status : This device is not configured correctly. (Code 1) ; Location : Port_#0005.Hub_#0004
3. Unknown device ; Device Manager : This device is not configured correctly. (Code 1) ; Location : on Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
I tried to update the driver software of each of the above and got the error "The system cannot find the file specified" for no.1 ; Error "The data is invalid" for no.2 ; for no.3 , it showed "windows was unable to install your unknown device"
All help appreciated.
Pramodb
5 Posts
0
June 2nd, 2015 16:00
Update . i tried to install the latest realtek chipset from the dell support website but it failed to install.
:/
DELL-Infant R
331 Posts
0
June 7th, 2015 13:00
Hi Pramodb,
Thank you for writing to the Dell Community Forum.
Could you please provide the system model you’re using?
Pramodb
5 Posts
0
June 8th, 2015 08:00
Dell Vostro 3560
DELL-Infant R
331 Posts
0
June 10th, 2015 12:00
Hi Pramodb,
Please use this link http://dell.to/1HrYuxr and install the Intel HM77 Chipset Driver, Intel USB 3.0 eXtensible Host Controller Driver and the Bluetooth driver accordingly
Please reply if you have any further questions.
Pramodb
5 Posts
0
June 10th, 2015 16:00
Could not find the Intel USB 3.0 eXtensible Host Controller Driver for windows 8.1 64-bit.
DELL-Infant R
331 Posts
0
June 11th, 2015 05:00
Hi Pramodb,
You can install the driver using this link http://dell.to/1TdfgFl.