mataslib
1 Copper

Unable to install Dell Active pen for my PN557W

Hello,

I'm unable to install Dell Active pen app. I've downloaded offical driver from here: https://www.dell.com/support/home/en/us/czdhs1/product-support/product/dell-active-pen-pn557w/driver...

When I started Active pen app, I've got info(error) msg: "This app requires the wacom Pen driver to be installed, please go to Wacom.com to download". It's a link button which leads here: http://us.wacom.com/en/feeldriver/?dlid=621ad0

I downloaded the file, it's called "Wacom_Components_7.6-29.23.44_DELL_win_32_64.exe" however it is installing Dell Active pen app, which then shows mentioned error message again.

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4 Replies
Moderator
Moderator

Re: Unable to install Dell Active pen for my PN557W

mataslib,

 

The pen is only supported on the platforms below.

 

   

Supported Platform

Model Internal Name
Latitude™ 7285 Aspen
Latitude 5285 Pebble Creek
Latitude 5289 Kirkwood 12

 

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mataslib
1 Copper

Re: Unable to install Dell Active pen for my PN557W

The App or the pen itself? Because other than that, the pen is working perfectly on my XPS 15-9570. So I don't see any reason why the app shouldn't work. Moreover, the error doesn't indicate a compatibility issue. But rather missing something issue.

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Highlighted
Moderator
Moderator

Re: Unable to install Dell Active pen for my PN557W

Both are not listed as compatible.

DELL-Jesse L was simply going off of the PN557W sales site which shows the compatible PCs as =

Image



The 5/5/18 driver states =
This package provides the Control Panel for Dell Active Pens and is supported on select Inspiron series, XPS series, Tablet, Latitude for Peripherals running the following Operating Systems: Windows 8.1, Windows 10 & Windows 10 Anniversary (RS1)

The 6/18/19 driver states =
This package provides the Control Panel for Dell Active Pens and is supported on select Inspiron series, XPS series, Tablet, Latitude for Peripherals running the following Operating Systems: Windows 10

The "Dell Active Pen PN556W and PN557W Support Center" article also does not mention the XPS 15-9570.

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drososit
1 Copper

Re: Unable to install Dell Active pen for my PN557W

I have the same issue with a supported Dell Latitude 7285.