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jpaulxx
1 Copper

Unable to install R313677 hdd firmware update (e6520)

Hi,

     I have an e6520 with hdd Toshiba MK2576GSX running windows 7 64 bit

   Trying to install hdd firmware update with filename TOSHIBA_MULTI-DEVICE_A02_R313677.exe

   [http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=FP21C]

  The zip file extracts  but the installer will not run as it reports the binaries

as incompatible with the OS

"
This version of C:\Dell\Drivers\FP21C\GETCH.EXE is not compatible with the versi
on of Windows you're running. Check your computer's system information to see wh
ether you need a x86 (32-bit) or x64 (64-bit) version of the program, and then c
ontact the software publisher.
"

This update was for many different laptops , so I would have thought many had previously tried to use it

Thanks for any advice

Regards, Paul