I have a Dell Studio XPS 435T with Vista Home Premium SP2, 64bit, 6 GB RAM. I have installed a Western Digital My Book 1.5 TB external drive. When I try to install an update of the Firmware/Software for the My Book, I get the BSOD and then my computer reboots. The BSOD goes by so fast I am unable get any data from it to begin my research into solving the problem. I have talked with WD Support but they were unable to solve the problem. WD has never encounter this problem before.
Has anyone on this forum encounter this problem? If so, I am interested in anyone's thoughts/suggestions on this problem.
thanks and regards
PS; Vista is upto date on all updates and patches ths MS has to offer. I also have Dell A14 BIOS update.