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jwynne
1 Nickel

Why won't my DVD drive see the Windows 7 Installation Disk?

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The TEAC DV-W58E DVD drive on my Dimension PC will play videos and games, and will read and write data onto DVDs.

Why won't it see the Windows 7 Installation Disk that got delivered today? This is the only disk it has ever failed to read. It doesn't think the drive is empty, just sees 0 bytes used, 0 bytes free.

The disk is recognized by two other PCs, but not the one I want to install W7 on.

My PC runs XP Professional, and passed the Windows 7 Upgrade Adviser test, and is up to date with Windows Update, and has the latest driver for the DVD drive.

I can't install the new operating system unless I can get the PC to read the disk.

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speedstep
6 Thallium

Re: Why won't my DVD drive see the Windows 7 Installation Disk?

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Most Likely cause of not reading the DVD is that its firmware is too old.  Dual Layer and Newer Encryption methods make old 1x 2x and 4x dvd drives unable to read 16x recorded media.

Windows 7 has minimal requirements.

Windows 8 Adds lots of SPECIFIC requirements like NX Bit support in BIOS.

If you want to run Windows 7 on your PC, here's what it takes:

  • 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor

  • 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)  This rules out most INTEL 815 chipset 

      pentium 3 systems.  512 Meg is MAX for the 815 chipset.

  • 16 GB available hard disk space (32-bit) or 20 GB (64-bit)

  • DirectX 9 graphics device with WDDM 1.0 or higher driver.


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22 Replies
fireberd
6 Indium

Re: Why won't my DVD drive see the Windows 7 Installation Disk?

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With XP you can't do an "in place" upgrade, you must do a complete new install. You must boot from the Win 7 Disc.  Is this what you are trying to do?

There is a firmware update for this model drive (that I see for the Retail version).  There is probably a Dell listing but we need your PC Model Number to check on any firmware updates.



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.

Dell S2719dgf Monitor

Member of Nashville based R.O.P.E.

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jwynne
1 Nickel

Re: Why won't my DVD drive see the Windows 7 Installation Disk?

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I'm trying to get the PC to "see" the DVD's contents, so that I can then do a clean install (re-formatting the drive, etc).

It won't boot from the Win 7 Disk.

It won't open in Explorer either (though It doesn't think the drive is empty, just sees 0 bytes used, 0 bytes free).

The disk is recognized by two other PCs, but not the one I want to install W7 on.

My PC runs XP Professional, and passed the Windows 7 Upgrade Adviser test, and is up to date with Windows Update.

I have installed the latest firmware, as per your suggestion, and re-booted, but it still doesn't "see" the disk. I've tried un-installing the drive via the Device Manager, and letting the PC "find" the new hardware after a second re-boot, but Explorer still can't see the contents, and the PC won't boot from it.

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jwynne
1 Nickel

Re: Why won't my DVD drive see the Windows 7 Installation Disk?

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It's a Dimension 4600, running XP Professional SP3, with 2.5Gb RAM and a Pentium 4 3GHz CPU.

The Windows 7 Upgrade Adviser didn't find any problems, apart from the odd software programme that I don't need anymore.

 

 

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fireberd
6 Indium

Re: Why won't my DVD drive see the Windows 7 Installation Disk?

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Since the Win 7 disc can be read by other drives I would suspect a "weak" laser in the DVD drive and the drive probably will need to be replaced.  Can you temporarily install a drive from a different system into this 4600 just to confirm? 



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.

Dell S2719dgf Monitor

Member of Nashville based R.O.P.E.

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jackshack
5 Tungsten

Re: Why won't my DVD drive see the Windows 7 Installation Disk?

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The Dimension 4600 uses IDE optical drives.  A Dell will normally support booting only on the master drive, which is by default the drive at the end connector on the data cable.  Is your DVD drive the master?  If your DVD drive is on the slave connector you might be able to use a trick given by The_Namek; restart, use F2 for system setup, and set secondary drive 0 to Off.  This seems to allow the slave drive to act as a master.  You can also disable the slave and move the master connector of the data cable to the DVD drive (if that is presently the slave drive).

I have also run across computers that seem to have trouble booting from an optical drive when there is a slave.  Turning the slave Off in system setup and disconnecting the slave data connector has helped in those cases.

Dell Forum member since 2005

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fireberd
6 Indium

Re: Why won't my DVD drive see the Windows 7 Installation Disk?

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From Jack to Jack.  I get the impression, from his posts that he can't even see anything on the DVD using the Windows explorer, let alone boot.  That would suggest the drive is bad (at least what I get from his posts).



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.

Dell S2719dgf Monitor

Member of Nashville based R.O.P.E.

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jackshack
5 Tungsten

Re: Why won't my DVD drive see the Windows 7 Installation Disk?

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Hi Jack!

I don't disagree with you, and if you have a Win 7 installation disk you are in a better position than I to decide that his drive is bad.  I have seen boot disks that didn't reveal a directory structure so I was just offering a possible alternative.  It could also be that he is trying a CD drive rather than a DVD ROM drive.

Dell Forum member since 2005

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jwynne
1 Nickel

Re: Why won't my DVD drive see the Windows 7 Installation Disk?

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Thanks for your comments and suggestions, guys.

I did try the CD drive (in my desperation, of course it didn't work), but it is the DVD drive (TEAC DV-W58E) on my Dimension 4600 PC that 's the problem . This DVD drive will read/play EVERY OTHER DISK I put into it (video, game or data) EXCEPT for the W7 Installation disk.

If it was a weak laser, why would it just be the W7 Installation disk it can't read?

 

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fireberd
6 Indium

Re: Why won't my DVD drive see the Windows 7 Installation Disk?

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I don't know what format Microsoft is using with the DVD.  An outside possibility is dual layer.   The only way to know for sure is to install a known good drive that will read the disc.  DVD's and DVD drives were in the "early" stage for PC's when the 4600 was made.



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.

Dell S2719dgf Monitor

Member of Nashville based R.O.P.E.

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