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jdcrutch
1 Nickel

Windows sees 3 TB HDD as having only 746.52 GB capacity

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Hello. I have an Alienware Aurora desktop computer running Windows 7 Ultimate x64. I just installed a 3 TB HGST Deskstar 7K3000 SATA internal hard drive, which I want to use for data, not as a system or boot disk. 

I have initialized the drive as a GPT disk, and Windows Explorer, Windows Disk Management, and EaseUS Partition Master Professional can see it, but they all see it as having only 746.52 GB capacity.  I can create a partition that size if I want to, but I want the full 3 TB (or 2.7 or whatever it really is).

I have installed the latest drivers for my SATA controller and Intel chipset, and I've installed the Intel Rapid Storage Technology driver and software. The Intel software can see the full 3 TB capacity in my new HDD, but it doesn't seem to let me do anything to make that capacity available to Windows.

The Dell support page keeps telling me that I need urgently to install the Intel Chipset Software Installation Utility, v.9.1.1.1019, A01 (Driver), even though I've installed it three or four times already, and successfully as far as I can tell.  (That is, the Intel Rapid Storage Technology is installed and seems to be working, as I mentioned already--though I should mention also that the only thing it offers to let me do is to turn on the HDD port LED.  Is it supposed to do more, if I don't have a RAID set-up?)

I'll be grateful for any help.

Sincerely,

Jim Crutchfield
Long Island City, NY 

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jackshack
5 Tungsten

Re: Windows sees 3 TB HDD as having only 746.52 GB capacity

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This one should work for you:  Intel IRST ver 11.6.0.1030.  The f6flpy files are the pre-load drivers for use during a Windows installation.  The second two files include the drivers and the IRST control panel as well.  It shouldn't matter which you use; the only difference is that the first is English only so far as I know.  If the installer doesn't see what it needs on your computer, it will simply refuse to install.

Dell Forum member since 2005

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jackshack
5 Tungsten

Re: Windows sees 3 TB HDD as having only 746.52 GB capacity

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Which version of IRST did you install?  I believe Intel is up to 11 something, and the first versions that could handle 3 TB were in the 10 range.  Once you have the new IRST driver, you must delete any existing partitions and do it over.

Dell Forum member since 2005

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jdcrutch
1 Nickel

Re: Windows sees 3 TB HDD as having only 746.52 GB capacity

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Thanks, Jack Shack.  I installed the version Dell gave me, which is v. 9.6.0.1014.  I found an "Intel Rapid Storage Technology F6 Driver for x64 Windows" on Dell's web site at www.dell.com/.../DriverDetails, which the site identifies as "Vendor Version : 12.6.0.1033, Dell Version : A03", and I downloaded it, but apparently it can be installed only when you install the Windows OS.

Intel's web site offers several versions, and I don't know which version, if any, to download for my Alienware Aurora machine, since none of the compatibility descriptions matches anything in my computer.  I also suspect that Dell uses modified versions, and that a driver downloaded from Intel's site might not work on a Dell machine.

What version should I install, and where can I get it?

Thanks again for the tip.

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jackshack
5 Tungsten

Re: Windows sees 3 TB HDD as having only 746.52 GB capacity

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This one should work for you:  Intel IRST ver 11.6.0.1030.  The f6flpy files are the pre-load drivers for use during a Windows installation.  The second two files include the drivers and the IRST control panel as well.  It shouldn't matter which you use; the only difference is that the first is English only so far as I know.  If the installer doesn't see what it needs on your computer, it will simply refuse to install.

Dell Forum member since 2005

jdcrutch
1 Nickel

Re: Windows sees 3 TB HDD as having only 746.52 GB capacity

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Well, Jack Shack, you are my hero this week.  HGST didn't help me, Dell didn't help me (of course), Intel didn't help me, the makers of Partition Master didn't help me, but some guy on the internet solved my problem.  I really appreciate it.

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jackshack
5 Tungsten

Re: Windows sees 3 TB HDD as having only 746.52 GB capacity

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You're quite welcome, I'm glad I could help.

Best of luck to you.

Dell Forum member since 2005

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nhranut
1 Copper

RE: Windows sees 3 TB HDD as having only 746.52 GB capacity

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I'm going through the same problems on my Inspiron 9100. I can't seem to determine what Bios my computer is running. I hit F2 on startup and there are lots of settings, but no info on what version I am running. Just exactly where do I find the info?  The system is 2.5 years old and a newere version may well help.

And is there a lot of risk when updating?

Bob

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jackshack
5 Tungsten

RE: Windows sees 3 TB HDD as having only 746.52 GB capacity

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This thread has to do with the SATA drivers needed for very high capacity drives.  You seem to have another problem and should be starting your own post

The last computer I know that has the designation of Inspiron 9100 was a laptop produced about six years ago.  Are you sure that is what you have?  Is your computer a desktop?  If you have a desktop, it is possible you have a Studio XPS 9100, which would be about two and a half years old.

If you use F2 to reach the System Setup page, the BIOS version is at the top of the screen.

Most of the problems I have seen with the updating of the BIOS involve being unable to execute the update at all.  If the update is properly executed, it usually runs with no problem.  There is, however, a small risk of bricking the system whenever a BIOS is updated.  You must be certain to minimize the chances of a power interruption when you perform the procedure.  Most update failures that brick the mainboard result from an event which does not allow the update to proceed to completion.

Dell Forum member since 2005

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Dell-Rajesh R
4 Ruthenium

RE: Windows sees 3 TB HDD as having only 746.52 GB capacity

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Hi nhranut,

Many times the bios shipped with the motherboard were shipped "before its time". As with any software, we periodically update the BIOS to fix bugs, add compatibility with new devices, improve caching functions, and make several other hardware tweaks that can speed up your boot time and fix issues.

To check the BIOS version on the computer, restart the computer and tap F2 at Dell logo. Select “System Info” you can find “version”.

The latest version of BIOS is A4:

http://dell.to/14NpFkZ

  • During BIOS update verify that the computer is connected to an AC Adapter.
  • Disconnect any third party peripherals connected to the computer before performing BIOS update. 
  • Do not turn off the computer during the BIOS update.
  • Do not restart the computer during the BIOS update.
  • Ensure battery charge is more than 30% during BIOS update.

Note: Plug your computer to a good, working UPS before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.

Please reply for further questions.

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
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nhranut
1 Copper

RE: Windows sees 3 TB HDD as having only 746.52 GB capacity

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Oops, yes Studio 9100.  Brain Fart!!

The problem is exactly the one in the opening post of this thread. The answer was updating the Bios, and it's something I really don't want to get into. 

The reasons you stated are why.  I was wondering if mine was an old, incompatible version, and may be the problem.  Been going in circles two days now and not sure what I'm seeing at this point. I'll do another re-start and look a little closer.

Thanks for your input.

Bob

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