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dorknewyork
1 Copper

Won't Read Discs

When I insert a CD into either the E or D drive, the computer does not read it. Please help!

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3 Replies
Skybird
5 Rhenium

Re: Won't Read Discs

Please tell us the model of your computer and the Windows operating system installed.

Do the drives appear in My Computer?

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bpiper
1 Copper

Re: Won't Read Discs

I have the same problem.  I have an Inspirion N5010 and run Windows 7.  Also, I have to use an open paperclip to open the D: drive.  Then, it does not read the CD. 

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7- Gold

Re: Won't Read Discs

Hi bpiper,

Please run the Dell diagnostics on your DVD drive with a data disc in the drive. To test your CD/DVD drive from the utility partition:
1. Reboot your system. When you see the Dell logo, hit F12 to enter the boot menu.
2. Select Boot to utility partition.
3. Select Test System.
4. Select Custom Test.
5. Use the arrow keys or mouse to select your CD/DVD drive.
6. Insert a CD or DVD.
7. Click Run Tests.
8. Write down any error messages.

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