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XPS M2010

Hello,

I have a XPS-M2010 that the optical drive responds to no command.  I press the eject button, it flashes about 9 times, but does not eject.  I try to go to my computer and eject it, it still doesn't eject.  try to run CD nothing.  I replaced the optical drive, i replaced the entire top where the touch sensitive buttons are and still nothing.  Any suggestions?

Thanks

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2 Replies
7 Plutonium

Re: XPS M2010

Hi strokeyfighterpilot,

I'm looking at your tags and see "DVD will not recognize all my discs". If that's the case, I would run the Dell diagnostics on your drive from the F12 utility partition. When you boot to the diagnostics, the system is working outside the operating system environment. So that's a good test of whether you have a hardware or software problem.

You need to insert a disc to run the read test. If you are unable to open the drive to do so, then I suspect a hardware problem, possibly with the drive or its connection to the system.

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Re: XPS M2010

Thanks Osprey, there is a disc in the drive, but lie I said it does nothing.  I tried the dell diag. and still nothing.  I did the full diag. and when it gets to the video test, it gets stuck on a orange screen and goes no further.  I changed the optical drive 2 times and still nothing.

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