Roverduck
1 Copper

XPS8700 32Gb SATA SSD

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I have an error with the 32Gb SATA SSD and Intel Rapid Storage Technology. The status of the drive shows as 'SATA SSD on Controller 0, Port 5: Incompatible'. In 'Manage' in the IRST software: Port Locations: Internal Status: Incompatible Type: Solid-state drive Usage: Unknown Size: 30,534Mb Firmware: LWDA. I have the latest firmware and IRST software from Dell's site I have removed the drive, booted without it, and then reinstalled the drive. I have tried to find how to remove supposed metadata (if present) but have not been able to do so. The computer is only a couple of months old. The SSD drive has not been used in any other PC or device. I cannot access the device anywhere to erase or format the SSD. I am at a loss how to get this working and Dell's support has been less than helpful considering the price I paid for this machine. Hardware support just point at software support - who want to charge me £119 for the fault. It has never worked from new. It has always had a fault bubble popping up. Anyone got any ideas, please?
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Roverduck
1 Copper

RE: XPS8700 32Gb SATA SSD

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Further. Today I solved the problem. Thanks to Osprey's suggestion for changing to RAID, after I did what I did yesterday... today I changed it back again to RAID to force what 'looks like' a BIOS based element of the IRST to appear. I then was able to delete the metadata by erasing the disk using this utility. I did not create a new RAID disc. I then saved and exited and Windows immediately tried to boot and failed. I restarted and set RAID back to AHCI in the BIOS. Then when booting all was good. The SSD is now caching as it should. In the main GUI IRST software the Liteon SSD now shows as: Usage: Available; Status: Normal. Hoorah! So, in conclusion, it looks like the solution all along was just finding a way to be able to delete the metadata on the SSD so that it could start afresh! With helpful pointers from Osprey I have got the SSD working as it should. Thank you. Hope this thread helps many others as there appears to be little or no information out there re such a problem, and how to solve it. I'll add some tags to try to help any searches.

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7- Thorium

RE: XPS8700 32Gb SATA SSD

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Excellent. Glad to hear you got it working.

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14 Replies
7- Thorium

RE: XPS8700 32Gb SATA SSD

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Hi Roverduck,

Please update the Intel RST from the Intel site and let me know if that helps. 

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Roverduck
1 Copper

RE: XPS8700 32Gb SATA SSD

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Thanks you osprey. I went to Intel's site but I already have the latest version of the IRST. I have now tried uninstalling the aforementioned software. this brings me to a situation where I can 'see' the drive. I thought I had nothing to lose by formatting though it would probably be better to erase completely? I reinstalled the IRST software and expected the same fault - and I wasn't disappointed. Exactly the same. I have searched high and low for some sort of utility to erase the disk but can find nothing from Dell or Liteon IT. Dell are now ignoring my e-mails, it would appear, as they are being read and not answered. Maybe they'd like to contact me here to resolve? Help!
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Roverduck
1 Copper

RE: XPS8700 32Gb SATA SSD

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Since then I have uninstalled the IRST software and gone into disk management and deleted the volume that was on the SSD. Reinstalled IRST and just get the same fault. I am thinking that either I need some specialised utility or that my disk is somehow corrupted.
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7- Thorium

RE: XPS8700 32Gb SATA SSD

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Is your controller mode set to RAID in the BIOS?

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Roverduck
1 Copper

RE: XPS8700 32Gb SATA SSD

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Thank you. It was AHCI. I changed it to RAID but my PC failed to boot to Windows 8 so I had to change it back again. Is there any way to change to RAID without having to rebuild the OS? This is how the PC came direct from Dell so if it was supposed to be RAID I have no idea why it was set to AHCI from the factory. Anyway, if the RAID setting was the answer, how can I run Windows without rebuilding, please?
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Roverduck
1 Copper

RE: XPS8700 32Gb SATA SSD

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Further. Today I solved the problem. Thanks to Osprey's suggestion for changing to RAID, after I did what I did yesterday... today I changed it back again to RAID to force what 'looks like' a BIOS based element of the IRST to appear. I then was able to delete the metadata by erasing the disk using this utility. I did not create a new RAID disc. I then saved and exited and Windows immediately tried to boot and failed. I restarted and set RAID back to AHCI in the BIOS. Then when booting all was good. The SSD is now caching as it should. In the main GUI IRST software the Liteon SSD now shows as: Usage: Available; Status: Normal. Hoorah! So, in conclusion, it looks like the solution all along was just finding a way to be able to delete the metadata on the SSD so that it could start afresh! With helpful pointers from Osprey I have got the SSD working as it should. Thank you. Hope this thread helps many others as there appears to be little or no information out there re such a problem, and how to solve it. I'll add some tags to try to help any searches.

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7- Thorium

RE: XPS8700 32Gb SATA SSD

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Excellent. Glad to hear you got it working.

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physikos
1 Copper

RE: XPS8700 32Gb SATA SSD

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Apologies for reviving such an old thread but this is the exact issue my dell XPS is having. Unfortunately the user, Roverduck, who posted his solution wasn’t very clear about the actual steps he took to fix his SSD. If anyone can clear up exactly what he means that would be a tremendous help.

In his solution Roverduck mentions changing the bios controller from AHCI to RAID which I have done. However his next step is not very clear to me and dell support was less then helpful. Roverduck states “today I changed it back again to RAID to force what looks like a BIOS based element of the IRST to appear. I then was able to delete the metadata by erasing the disk using this utility.” What does he mean by forcing a BIOS based element of the IRST to appear? Clearly my goal is to erase the metadata by erasing the disk as Roverduck mentions but I can not figure out how to do that and nothing in the BIOS mentions anything about the IRST or deleting the metadata. 

Any clear instructions on what Roverduck means would be greatly appreciated, thank you!

 

 

 

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physikos
1 Copper

RE: XPS8700 32Gb SATA SSD

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Bumping thread to try to get answer

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