alienware 18.4 br drive problems

hey.. recently purchased an AW 18.4 laptop. pretty much new, the prvious owner used it like 2 times anyway, for some reason the bluray drive wants nothing to do with ANYTHING other than factory CDs/DVDs anmd wont even recognize a dvdr or cdr, either blank nor written. ive tried both dvd+ and - and various cdrs and brands and the unit tells me "please insert a blank recordable disk in drive" ( or something similar) but when i do, it spins up and spits it out anbd tells me again to put a disk in. however , FACTORY burned cds and dvds can be seen , read and viewed in explorer without issues.the drive is a CA40N on windows 10 with all the latest updates.