robwejam
1 Copper

blu ray BH20N SATA HH 6X BD-RE

My Blu Ray Drive Doesn't Work Since Iv'e Upgraded To Windows 8. Bios Recognize The Drive But, My Computer Does Not See It. I Have A 435mt XPS. Can Someone Help Me Locate A Driver For Windows 8? Or,  Is This Drive Compatible With Windows 8?

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3 Replies
Dell-Rajesh R
4 Ruthenium

Re: blu ray BH20N SATA HH 6X BD-RE

Hi robwejam,

Follow below steps which can resolve the issue:

Close any DVD or Burning Software. These programs may be attempting to use the drive, which keeps Windows from accessing the disc. Programs to look for include:

  • Roxio family of products
  • Power DVD
  • WinDVD
  • Media Direct
  • Windows Media Player
  • Nero Burning ROM

Run Microsoft fixit on the computer for Blu-ray drive.

Also, update Blu-ray drive firmware on the computer.

Awaiting your response!

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

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robwejam
1 Copper

Re: blu ray BH20N SATA HH 6X BD-RE

I Ran The Microsoft Fixit And It Did Not Find The Drive. It's Suggesting That I Explore More Options. I Don't Know What To do... Thanks You For Your Help!

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Highlighted
7- Gold

Re: blu ray BH20N SATA HH 6X BD-RE

Hi Robwejam,

Please run the Dell diagnostics on your BD drive.

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