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August 23rd, 2012 10:00

dell PC diagnostic failed!

hi i have a dell xps 15z and i ran the dell pc diagnostic program and it says it does not support the following Dram test,main ic test,opu test, tray out test and flash rom test ...can someone tell me if im supposed to be worried about this.

August 23rd, 2012 11:00

Hi blazinkid,

These tests are performed on the DVD drive only if there is any DVD/CD inserted in the drive during the Dell PC Diagnostics. You can insert a DVD and run the test again. Please let me know if you have any issues with playing DVDs. If there are no functionality issues with DVD drive, you can skip this test.

You can also refer to this link for owner's manual: http://support.dell.com/support/edocs/systems/xpsL511z/en/index.htm 

You can refer to this link to access the diagnostics utilities available on the computer: http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&docid=266616&l=en&s=dhs

Or

Go to support.dell.com and enter Article ID: 266616

Hope this helps.

Do write back for any additional queries.

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