This could be a problem with the drive itself. What I want you to do is perform the Dell diagnostics on your DVD drive. To test your CD/DVD drive from the utility partition: 1. Reboot your system. When you see the Dell logo, hit F12 to enter the boot menu. 2. Select Boot to utility partition or Diagnostics. 3. Select Test System. 4. Select Custom Test. 5. Use the arrow keys or mouse to select your CD/DVD drive. 6. Insert a CD or DVD. 7. Click Run Tests. 8. Write down any error messages.