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ITTech2123

2 Posts

311793

October 1st, 2007 20:00

iaStor error ID 9

For the last five months, fourteen of our Precision 490 machines have been posting the following error within the Event Viewer System Log (as a iaStor error and Event ID 9):
 
The device, \Device\Ide\iaStor0, did not respond within the timeout period.
 
I've already installed the newest Intel Matrix Storage software (see report below) and the current BIOS version for this system (A06).  I'm still at a loss as to why this error is occurring.  Does anyone have any ideas?
 
Please note that the log below comes from a machine that had its primary hard drive (SATA 0) replaced with a Western Digital hard drive.  Originally, all fourteen machines came with Samsung hard drives, SATA, 250 GB, model SP2504C
======================================================================
System Information
Kit Installed: 7.6.0.1011
Kit Install History: 7.6.0.1011
Shell Version: 7.6.0.1011
OS Name: Microsoft Windows XP Professional
OS Version: 5.1.2600 Service Pack 2 Build 2600
System Manufacturer: Dell Inc.         
System Model: 0DT031
Processor: Intel(R) Xeon(R) CPU            5130  @ 2.00GHz
BIOS Version/Date: Dell Inc.                 A06, 08/20/2007
Language: ENU
 
Intel(R) RAID Technology
Intel RAID Controller: Intel(R) 631xESB/632xESB SATA RAID Controller
Number of Serial ATA ports: 5
 
RAID Option ROM Version: 5.6.2.1002
Driver Version: 7.6.0.1011
RAID Plug-In Version: 7.6.0.1011
Language Resource Version of the RAID Plug-In: 7.6.0.1011
Create Volume Wizard Version: 7.6.0.1011
Language Resource Version of the Create Volume Wizard: 7.6.0.1011
Create Volume from Existing Hard Drive Wizard Version: 7.6.0.1011
Language Resource Version of the Create Volume from Existing Hard Drive Wizard: 7.6.0.1011
Modify Volume Wizard Version: 7.6.0.1011
Language Resource Version of the Modify Volume Wizard: 7.6.0.1011
Delete Volume Wizard Version: 7.6.0.1011
Language Resource Version of the Delete Volume Wizard: 7.6.0.1011
ISDI Library Version: 7.6.0.1011
Event Monitor User Notification Tool Version: 7.6.0.1011
Language Resource Version of the Event Monitor User Notification Tool: 7.6.0.1011
Event Monitor Version: 7.6.0.1011
 
Array_0000
Status: No active migration(s)
Hard Drive Write Cache Enabled: Yes
Size: 465.6 GB
Free Space: 0 GB
Number of Hard Drives: 2
Hard Drive Member 1: SAMSUNG SP2504C
Hard Drive Member 2: WDC WD2500JS-75NCB3
Number of Volumes: 1
Volume Member 1: ARRAY
 
ARRAY
Status: Normal
System Volume: Yes
Volume Write-Back Cache Enabled: No
RAID Level: RAID 1 (mirroring)
Size: 232.8 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Hard Drives: 2
Hard Drive Member 1: SAMSUNG SP2504C
Hard Drive Member 2: WDC WD2500JS-75NCB3
Parent Array: Array_0000
 
Hard Drive 0
Usage: Array member
Status: Normal
Device Port: 0
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: SAMSUNG SP2504C
Serial Number: S09QJ1MP102392
Firmware: VT100-52
Native Command Queuing Support: Yes
Hard Drive Write Cache Enabled: Yes
Size: 232.8 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Volumes: 1
Volume Member 1: ARRAY
Parent Array: Array_0000
 
Hard Drive 1
Usage: Array member
Status: Normal
Device Port: 1
Device Port Location: Internal
Current Serial ATA Transfer Mode: Generation 2
Model: WDC WD2500JS-75NCB3
Serial Number: WD-WCANKK254103
Firmware: 10.02E04
Native Command Queuing Support: Yes
Hard Drive Write Cache Enabled: Yes
Size: 232.8 GB
Physical Sector Size: 512 Bytes
Logical Sector Size: 512 Bytes
Number of Volumes: 1
Volume Member 1: ARRAY
Parent Array: Array_0000
 
Unused Port 0
Device Port: 2
Device Port Location: Internal
 
Unused Port 1
Device Port: 3
Device Port Location: Internal
 
Unused Port 2
Device Port: 4
Device Port Location: Internal
 
 
 

mombodog

12.7K Posts

October 2nd, 2007 02:00

"The device, \Device\Ide\iaStor0, did not respond within the timeout period."
 
This can be ignored, it just means the device did not respond in the expected time period that Windows expects. It does not mean it did not respond, just not as fast as expected. A common error (at least in my experience) for all types of drive controllers.
 
This can happen when the processor is heavily loaded and has too many interrupt requests, and just cannot get to the task in time to make windows happy about it. Some times the left hand does not know what the right hand is doing.
 
How often is it getting logged? Any other event errors logging at almost the exact same time?
 
That is what I dislike about XP event viewer, just enough information to make you worry, but never enough to tell you what really happened.
 
Are these being used as servers?
 
"Number of Hard Drives: 2
Hard Drive Member 1: SAMSUNG SP2504C
Hard Drive Member 2: WDC WD2500JS-75NCB3"
 
You are using mis-matched drives in a raid array?, This could be the problem.
 
 

ITTech2123

2 Posts

October 2nd, 2007 11:00

Thanks for the reply Mombodog.
 
Unfortunately, these machines are being used as servers.  It's just too coincidental that when this error does occur, our data on one of the primary partitions gets corrupted.  We've seen correlations of the error to the corruption on at least 5 machines out of 15. 
 
As for the mismatched hard drives, they were both originally Samsung until one of them failed.  Dell Support sent out a WD hard drive instead of a Samsung.... :)
 
So far, this machine has shown the error again after the BIOS upgrade, Driver upgrade and hard drive replacement.  I'm wondering if the error correlates to our data being corrupted...?

DELL-Elsbeth

614 Posts

October 2nd, 2007 13:00

ITTech2123,


What is the SATA Operation setting in the BIOS?

If it is set to RAID Autodetect / AHCI, you may try changing it to RAID On to see if that has any affect.

You may also run Chkdsk and Defrag to see if that also may help.

mpdude

4 Posts

January 26th, 2009 22:00

Every time I get this error on my Dell E6400, I find out shortly after that another file got messed up.

This error is difficult to ignore, and I don't like your answer. I've already installed the latest drivers Dell told me to, the error continues to generate randomly.

gundara

1 Message

March 11th, 2009 04:00

We have the same issue and this problem occurs with the new hardware E6400, E4300 and Optiplex 960.

The Event Viewer returns the message:

Error message:

Event ID 9, Source: iastor

The device, \Device\Ide\iaStor0, did not respond within the timeout period

Troubleshooting Steps Taken:

 

Updated the latest version AHCI drivers as per Dell website and still issue persists

 

 

 

 

 


Installed Intel Storage Matrix Manager and still issue persists

 

 


Updated Hard Disk (Model: ST9160411ASG) firmware and still issue persists

 

 


Created registry entry as per KB303013 but still issue persists

 

 

http://support.microsoft.com/default.aspx?scid=kb;en-us;303013

Updated latest BIOS version as well which are available on Dell website for the above mentioned machine models.

Could some one check the issue please

 

framfab

6 Posts

March 19th, 2009 08:00

Hi,

i have the same problem here. I have two E6400 with the error "Event ID 9, Source: iastor"

and four systems without the error, i figured out the Intel drivers are diffferent version, the two has 8.7.0.1007 and the four has 8.2.2.1001, i downgrade one system to 8.2.2.1001 and get no errors at the moment...

You can find the older driver here:


 

regards

 

Bernd

 

peteostro

14 Posts

September 29th, 2009 14:00

I have a couple of e6400 systems here that are getting the same error. I have the 1007 driver. When this error occurs sometimes the cd/dvd drive disappears from the system and it has to be rebooted before they show up again.Also files seem like they are getting corrupted, I am getting some .dll errors after this has occurred.

Looking for some support on this issue from DELL

 

 

 

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