issa,exe password incorrect

Is Windows updated with all current critical updates?

Do you have current, real-time antivirus and firewall protection?

Have you scanned for and removed all spyware?

If the answer to any of the above is no, it's past time for a thorough security sweep of the system.

Yes to all.  The error occured after a hard reset.  The text of the message I receive is

"isass.exe system error

when trying to update a password this return status indciates that the value provided as the current password is not correct"

Do I have to format the harddrive?

 

yes to all your suggestions infact the message reads

"isaas.exe system error
"When trying to update a password this return status
indicates that the value provided as the current password is not correct."