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Shashank_vashis

3 Posts

42649

July 28th, 2013 18:00

my Dell support test shows following result please give me some suggestions

Monday, July 29, 2013 5:58:34 AM
Overall Test Result: Failed
 
ST1000LM024 HN-M101MBB
Vendor: Seagate
Model Number: ST1000LM024 HN-M101MBB
Serial Number: S2TBJ90BC01857
Firmware Revision: 2AR10002
Size: 931.5 GB
Rotation Rate: 5400 RPM
Cache Size: 8 MB
Temperature: 34 C
Physical Sector Size: 512 B
Logical Sector Size: 512 B
Logical Sector Count: 1953525168
Supported Standards: ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Specification Version: ATA8-ACS rev 6
OS - C:
Volume Serial Number: C43F-51D2
File System: NTFS
Volume Capacity: 911.88 GB
Volume Free Space: 800.87 GB
Volume Used Space: 111.01 GB
SMART Status Test
Test Started   7/28/2013 10:54:38 PM
Test Finished: Passed 7/28/2013 10:54:41 PM
SMART Thresholds Test
Test Started   7/28/2013 10:54:41 PM
Test Finished: Passed 7/28/2013 10:54:43 PM
Targeted Read Test
Test Started   7/28/2013 10:54:43 PM
Error Message: Error while reading sector 13615896. 7/28/2013 11:14:36 PM
Error Message: There was an error reading sectors 13615897 through 13615960. 7/28/2013 11:41:11 PM
Error Message: There was an error reading sectors 13618329 through 13618392. 7/28/2013 11:56:26 PM
Error Message: There was an error reading sectors 13620825 through 13620888. 7/29/2013 12:23:41 AM
Error Message: There was an error reading sectors 13623321 through 13623384. 7/29/2013 12:54:11 AM
Error Message: The test has encountered its limit of 5 sector errors. Testing will not continue. 7/29/2013 12:54:11 AM
Test Finished: Failed (Error code: WHD20-0KC) 7/29/2013 12:54:18 AM
Random Seek Test
Test Started   7/29/2013 12:54:18 AM
Test Finished: Passed 7/29/2013 12:55:21 AM
Funnel Seek Test
Test Started   7/29/2013 12:55:21 AM
Test Finished: Passed 7/29/2013 12:56:53 AM
SMART Short Self Test
Test Started   7/29/2013 12:56:53 AM
Error Message: The device reported the following status: The previous self-test completed having the read element of the test failed. 7/29/2013 12:57:04 AM
Error Message: The first failing LBA value is 13615896 and the failure occurred after the device had been operating for 796 power-on hours. 7/29/2013 12:57:04 AM
Test Finished: Failed (Error code: WHD16-SYK) 7/29/2013 12:57:06 AM
Linear Read Test
Test Started   7/29/2013 12:57:06 AM
Test Finished: Passed 7/29/2013 12:57:12 AM
Linear Read Test - 2
Test Started   7/29/2013 12:57:12 AM
Test Finished: Passed 7/29/2013 12:57:20 AM
HL-DT-ST DVD+-RW GU60N
Vendor: Hitachi-LG Data Storage
Model Number: HL-DT-ST DVD+/-RW GU60N
Drive Serial Number: KX3C1HG1942
Firmware Revision: A102
Firmware Date: 12/5/2011
Supported Standards: ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Drive Letter: D
Readable Media: CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Writable Media: CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Write Strategy: TAO, SAO, RAW, RAW-MS
DRAM Test
Test Started   7/29/2013 12:57:20 AM
Test Finished: Passed 7/29/2013 12:57:29 AM
Flash ROM Test
Test Started   7/29/2013 12:57:29 AM
Test Finished: Passed 7/29/2013 12:57:31 AM
Main IC Test
Test Started   7/29/2013 12:57:32 AM
Test Finished: Passed 7/29/2013 12:57:33 AM
CMOS
Divider Time Base: 32.77 kHz
Periodic Interrupt Rate: 976 MICROSECONDS
Checksum Test
Test Started   7/29/2013 12:57:33 AM
Test Finished: Passed 7/29/2013 12:57:33 AM
Pattern Test
Test Started   7/29/2013 12:57:34 AM
Test Finished: Passed 7/29/2013 12:57:35 AM
Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz (CPU:0)
Name: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz
Cores: 2
Threads: 4
Signature: 206A7h
Technology: 32 nm
Performance  
Max Qualified Speed: 2.30 GHz
Current Speed: 2.29 GHz
Multiplier: x 23.0 (8 - 23)
Bus Speed: 99.78 MHz
Features: MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, XD, VMX
Cache Summary  
L1 Instruction Cache: 2 x 32.00 kB
L1 Data Cache: 2 x 32.00 kB
L2 Cache: 2 x 256.00 kB
L3 Cache: 3.00 MB
Core : 0
Temperature: 60 C
Threads: 2
Core : 1
Temperature: 50 C
Threads: 2
Register Test
Test Started   7/29/2013 12:57:35 AM
Test Finished: Passed 7/29/2013 12:57:36 AM
Level 2 Cache Test
Test Started   7/29/2013 12:57:36 AM
Test Finished: Passed 7/29/2013 12:57:42 AM
Math Register Test
Test Started   7/29/2013 12:57:42 AM
Test Finished: Passed 7/29/2013 12:57:42 AM
MMX Test
Test Started   7/29/2013 12:57:42 AM
Test Finished: Passed 7/29/2013 12:57:42 AM
SSE Test
Test Started   7/29/2013 12:57:42 AM
Test Finished: Passed 7/29/2013 12:57:43 AM
SSE2 Test
Test Started   7/29/2013 12:57:43 AM
Test Finished: Passed 7/29/2013 12:57:43 AM
SSE3 Test
Test Started   7/29/2013 12:57:43 AM
Test Finished: Passed 7/29/2013 12:57:43 AM
SSSE3 Test
Test Started   7/29/2013 12:57:44 AM
Test Finished: Passed 7/29/2013 12:57:44 AM
SSE4.1 Test
Test Started   7/29/2013 12:57:44 AM
Test Finished: Passed 7/29/2013 12:57:44 AM
SSE4.2 Test
Test Started   7/29/2013 12:57:44 AM
Test Finished: Passed 7/29/2013 12:57:44 AM
Prime Number Generation Test
Test Started   7/29/2013 12:57:45 AM
Test Finished: Passed 7/29/2013 12:57:45 AM
Floating Point Unit Test
Test Started   7/29/2013 12:57:45 AM
Test Finished: Passed 7/29/2013 12:57:47 AM
System Memory
Total Physical Memory: 6.00 GB
Maximum Supported Memory: 8.00 GB
4096 MB DDR3 (1333 MHz)
Source: SMBIOS
Memory Size: 4.00 GB
Memory Type: DDR3 (1333 MHz)
Memory Manufacturer: Hynix/Hyundai
Memory Part Number: HMT351S6BFR8C-H9
Memory Serial Number: 0CC4E329
2048 MB DDR3 (1333 MHz)
Source: SMBIOS
Memory Size: 2.00 GB
Memory Type: DDR3 (1333 MHz)
Memory Manufacturer: Hynix/Hyundai
Memory Part Number: HMT325S6CFR8C-H9
Memory Serial Number: 1055F159
Advanced Pattern Test
Test Started   7/29/2013 12:57:47 AM
Test Finished: Passed 7/29/2013 12:58:47 AM
Windows Memory Test
Test Started   7/29/2013 12:58:47 AM
Test Finished: Passed 7/29/2013 12:58:47 AM
High Definition Audio Controller
Vendor Name: Intel Corporation
Interface: PCI Express
PCI Express Status Test
Test Started   7/29/2013 12:58:47 AM
Test Finished: Passed 7/29/2013 12:58:48 AM
Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Vendor Name: Intel Corporation
Interface: PCI Express x1
PCI Express Status Test
Test Started   7/29/2013 12:58:48 AM
Test Finished: Passed 7/29/2013 12:58:48 AM
Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
Vendor Name: Intel Corporation
Interface: PCI Express x1
PCI Express Status Test
Test Started   7/29/2013 12:58:48 AM
Test Finished: Passed 7/29/2013 12:58:49 AM
Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
Vendor Name: Intel Corporation
Interface: PCI Express x1
PCI Express Status Test
Test Started   7/29/2013 12:58:49 AM
Test Finished: Passed 7/29/2013 12:58:49 AM
Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A
Vendor Name: Intel Corporation
Interface: PCI Express x1
PCI Express Status Test
Test Started   7/29/2013 12:58:50 AM
Test Finished: Passed 7/29/2013 12:58:50 AM
Intel(R) Centrino(R) Wireless-N 1030
Vendor Name: Intel Corporation
Serial Number: 4C-EB-42-39-40-22
Interface: PCI Express x1
MAC Address: 4c:eb:42:39:40:22
Adapter Connected: Yes
Current Speed: 72.00 Mbps
IP Address: 192.168.2.4
IP Mask: 255.255.255.0
Gateway IP Address: 192.168.2.1
DHCP Server: 192.168.2.1
Adapter DHCP Enabled: Yes
Driver Provider: Intel
Driver Version: 14.3.0.6, 10-27-2011
PCI Express Status Test
Test Started   7/29/2013 12:58:50 AM
Test Finished: Passed 7/29/2013 12:58:50 AM
Renesas Electronics USB 3.0 Host Controller
Interface: PCI Express x1
Location: PCI bus 3, device 0, function 0
Type: USB xHCI Controller (USB 3.0)
Class: 0Ch:03h:30h
PCI Identification  
Vendor Name: NEC Corporation
Vendor ID: 1033h
Device ID: 0194h
Revision: 04h
Driver Provider: Renesas Electronics
Driver Version: 2.1.27.0, 9-13-2011
Driver: c:\windows\system32\drivers\nusb3xhc.sys
PCI Express Status Test
Test Started   7/29/2013 12:58:50 AM
Test Finished: Passed 7/29/2013 12:58:51 AM
Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
Vendor Name: Atheros Communications Inc.
Serial Number: FF-C9-44-FB-84-8F-69-FF
Interface: PCI Express x1
MAC Address: 84:8f:69:c9:44:fb
Adapter Connected: No
IP Address: 0.0.0.0
IP Mask: 0.0.0.0
Gateway IP Address: 0.0.0.0
Adapter DHCP Enabled: Yes
Driver Provider: Atheros
Driver Version: 1.0.2.43, 3-22-2011
PCI Express Status Test
Test Started   7/29/2013 12:58:51 AM
Test Finished: Passed 7/29/2013 12:58:51 AM
PCI Subsystem
Configuration Test
Test Started   7/29/2013 12:58:51 AM
Test Finished: Passed 7/29/2013 12:58:52 AM
System Board
Chipset: Intel PCH HM67
Manufacturer: Dell Inc.
Product: 0H8G5G
RTC Accuracy Test
Test Started   7/29/2013 12:58:52 AM
Test Finished: Passed 7/29/2013 12:58:53 AM
Microsoft ACPI-Compliant Control Method Battery
Battery Name: Dell
Manufacturer Name: SDI
Type: LION - Lithium Ion
Battery Serial Number: 49709
Designed Capacity Percentage: 86
Current Charge Percentage: 16
Current Charge: 8.45 Wh
Full Charged Capacity: 56.03 Wh
Designed Capacity: 65.49 Wh
Voltage: 12.20 V
Battery Life Test
Test Started   7/29/2013 12:58:53 AM
Test Finished: Passed 7/29/2013 12:58:55 AM
Intel(R) HD Graphics Family
Vendor Name: Intel Corporation
Interface: PCI
Video Card Chip Type: Intel(R) HD Graphics Family
Video Card Memory: 2.76 GB
Video Card BIOS: Intel Video BIOS
Driver Provider: Intel Corporation
Driver Version: 8.15.10.2372, 4-15-2011
Primary Surface Test
Test Started   7/29/2013 12:58:55 AM
Test Finished: Passed 7/29/2013 12:59:08 AM
Video Memory Test
Test Started   7/29/2013 12:59:08 AM
Test Finished: Passed 7/29/2013 1:05:08 AM

System Summary
Product Dell System Inspiron N411Z

Operating System
Operating System
Name Microsoft Windows 7 Home Premium Edition (64-bit)
Service Pack Service Pack 1
Build Number 7601
DirectX Version 11
Windows Directory c:\windows
System Directory c:\windows\system32
Maximum OS Memory 16.00 GB
System Name SHASHANK-PC
User Name Shashank
Windows Experience Index  
Base Score 4.8
Processor Subscore 6.6
Memory (RAM) Subscore 7.2
Graphics (Aero) Subscore 4.8
Gaming Graphics Subscore 6.0
Primary Disk Subscore 5.9
Assessment State Valid Scores
Assessment Date 10/12/2012 1:48:31 PM
Windows Update
Automatic Updates Automatic download and install
Last checked 2013-07-28 13:54:10

Security
Windows Update
Automatic Updates Automatic download and install
Last checked 2013-07-28 13:54:10
Firewall - Windows Firewall
Windows Firewall Enabled Yes
Virus Scanner - Microsoft Security Essentials
Product Name Microsoft Security Essentials
Program Up To Date Yes
On Access Scanning Enabled Yes

Motherboard
System Board
Manufacturer Dell Inc.
Product 0H8G5G
Chipset Intel PCH HM67
BIOS
Vendor Dell Inc.
Release Date 04/03/2012
BIOS Version String A05
ROM Size 2.50 MB
SMBIOS
Version 2.6
ACPI Thermal Zones
TZ00
Current Temperature 54 C
TZ01
Current Temperature 54 C
Intel(R) Mobile Express Chipset SATA AHCI Controller
Interface PCI
Location PCI bus 0, device 31, function 2
Type SATA Controller
Class 01h:06h:01h
PCI Identification  
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1C03h
Revision 05h
Driver Provider Intel
Driver Version 10.1.2.1004, 1-12-2011
Driver c:\windows\system32\drivers\iastor.sys
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Interface PCI
Location PCI bus 0, device 26, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification  
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1C2Dh
Revision 05h
Driver Provider Intel
Driver Version 9.2.0.1021, 12-21-2010
Driver c:\windows\system32\drivers\usbehci.sys
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Interface PCI
Location PCI bus 0, device 29, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification  
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1C26h
Revision 05h
Driver Provider Intel
Driver Version 9.2.0.1021, 12-21-2010
Driver c:\windows\system32\drivers\usbehci.sys
Renesas Electronics USB 3.0 Host Controller
Interface PCI Express x1
Location PCI bus 3, device 0, function 0
Type USB xHCI Controller (USB 3.0)
Class 0Ch:03h:30h
PCI Identification  
Vendor Name NEC Corporation
Vendor ID 1033h
Device ID 0194h
Revision 04h
Driver Provider Renesas Electronics
Driver Version 2.1.27.0, 9-13-2011
Driver c:\windows\system32\drivers\nusb3xhc.sys

Processors
Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz (CPU:0)
Name Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz
Cores 2
Threads 4
Signature 206A7h
Family 6h
Model 2Ah
Technology 32 nm
Temperature 58 C
Performance  
Max Qualified Speed 2.30 GHz
Current Speed 2.29 GHz
Multiplier x 23.0 (8 - 23)
Bus Speed 99.78 MHz
Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, XD, VMX
Cache Summary  
L1 Instruction Cache 2 x 32.00 kB
L1 Data Cache 2 x 32.00 kB
L2 Cache 2 x 256.00 kB
L3 Cache 3.00 MB
Core : 0
Temperature 60 C
Threads 2
Core : 1
Temperature 50 C
Threads 2
L1 Data Cache
Quantity 2
Level L1
Type Data
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L1 Instruction Cache
Quantity 2
Level L1
Type Instruction
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L2 Cache
Quantity 2
Level L2
Type Unified
Size 256.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L3 Cache
Quantity 1
Level L3
Type Unified
Size 3.00 MB
Associativity 12-Way Set-Associative
Line Size 64 bytes

Memory
System Memory
Total Physical Memory 6.00 GB
Maximum Supported Memory 8.00 GB
Page Files
Total Size 5.89 GB
Recommended Total Size 8.83 GB
Page File c:\pagefile.sys
Location c:\pagefile.sys
Size 5.89 GB
4096 MB DDR3 (1333 MHz)
Source SMBIOS
Memory Size 4.00 GB
Memory Type DDR3 (1333 MHz)
Memory Manufacturer Hynix/Hyundai
Memory Part Number HMT351S6BFR8C-H9
Memory Serial Number 0CC4E329
2048 MB DDR3 (1333 MHz)
Source SMBIOS
Memory Size 2.00 GB
Memory Type DDR3 (1333 MHz)
Memory Manufacturer Hynix/Hyundai
Memory Part Number HMT325S6CFR8C-H9
Memory Serial Number 1055F159

Batteries
Microsoft ACPI-Compliant Control Method Battery
Battery Name Dell
Manufacturer Name SDI
Type LION - Lithium Ion
Battery Serial Number 49709
Designed Capacity Percentage 86
Current Charge Percentage 16
Current Charge 8.45 Wh
Full Charged Capacity 56.03 Wh
Designed Capacity 65.49 Wh
Voltage 12.20 V

Communications
Network Card - Intel(R) Centrino(R) Wireless-N 1030
Vendor Name Intel Corporation
Serial Number 4C-EB-42-39-40-22
Interface PCI Express x1
MAC Address 4c:eb:42:39:40:22
Adapter Connected Yes
Current Speed 72.00 Mbps
IP Address 192.168.2.4
IP Mask 255.255.255.0
Gateway IP Address 192.168.2.1
DHCP Server 192.168.2.1
Adapter DHCP Enabled Yes
Driver Provider Intel
Driver Version 14.3.0.6, 10-27-2011
Network Card - Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
Vendor Name Atheros Communications Inc.
Serial Number FF-C9-44-FB-84-8F-69-FF
Interface PCI Express x1
MAC Address 84:8f:69:c9:44:fb
Adapter Connected No
IP Address 0.0.0.0
IP Mask 0.0.0.0
Gateway IP Address 0.0.0.0
Adapter DHCP Enabled Yes
Driver Provider Atheros
Driver Version 1.0.2.43, 3-22-2011
Bluetooth Port - Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + High Speed Adapter
Bluetooth Port Address (4C:EB:42:39:40:26)
Service Name BTHUSB
Driver Provider Intel
Driver Version 1.0.81.20601, 10-11-2011

Hard Drives
ST1000LM024 HN-M101MBB
Vendor Seagate
Model Number ST1000LM024 HN-M101MBB
Serial Number S2TBJ90BC01857
Firmware Revision 2AR10002
Size 931.5 GB
Marketed Size 1 TB
Cache Size 8 MB
Sector Information  
Physical Sector Size 512 B
Logical Sector Size 512 B
Logical Sector Count 1953525168
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Negotiated Signaling Speed 3.0 Gbps
Form Factor 2.5"
Rotation Rate 5400 RPM
Total Data Read 2.81 GB
Total Data Written 1.21 GB
Temperature Information  
Temperature 34 C
Maximum Temperature (Power Cycle) 34 C
Maximum Temperature (Lifetime) 63 C
Maximum Recommended 80 C
Maximum Temperature Limit 85 C
Minimum Recommended -5 C
Minimum Temperature Limit -10 C
SMART Attributes  
Power Cycles 777
Power On Hours 794
Load Cycle Count 3180
Reallocations 0
Pending Reallocation Count 1
Offline Scan Uncorrectable Errors 0
Ultra DMA CRC Errors 0
Start Stop Count 763
Security Information  
Status User password not set, Security is unlocked, Security is frozen
Master Password Capability High Security
Erase Time 202 minutes
Excessive Password Attempts No
OS - C:
Volume Serial Number C43F-51D2
File System NTFS
Volume Capacity 911.88 GB
Volume Free Space 800.87 GB
Volume Used Space 111.01 GB

Optical Drives
HL-DT-ST DVD+-RW GU60N
Vendor Hitachi-LG Data Storage
Model Number HL-DT-ST DVD+/-RW GU60N
Drive Serial Number KX3C1HG1942
Firmware Revision A102
Firmware Date 12/5/2011
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Drive Letter D
Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Write Strategy TAO, SAO, RAW, RAW-MS

Video
Video Card - Intel(R) HD Graphics Family
Vendor Name Intel Corporation
Interface PCI
Video Card Chip Type Intel(R) HD Graphics Family
Video Card Memory 2.76 GB
Video Card BIOS Intel Video BIOS
Driver Provider Intel Corporation
Driver Version 8.15.10.2372, 4-15-2011
Display - Generic PnP Monitor
Mode 1366 x 768 (32-bit) (60 Hz)
Preferred Mode 1366 x 768 (60 Hz)
Signal Type Digital
Video Capture Device - Integrated Webcam
Driver Provider Microsoft
Driver Version 6.1.7601.17514, 6/21/2006

Audio
Sound Card - Conexant SmartAudio HD
Driver Provider Conexant
Driver Version 8.54.16.0, 6-10-2011
Driver c:\windows\system32\drivers\chdrt64.sys
Sound Card - Intel(R) Display Audio
Driver Provider Intel(R) Corporation
Driver Version 6.14.0.3074, 10-15-2010
Driver c:\windows\system32\drivers\intcdaud.sys

USB Devices
USB Hub
Device Version 0.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.21692, 6-21-2006
Driver c:\windows\system32\drivers\usbhub.sys
Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + High Speed Adapter
Device Version 0.0.0
USB Version 0.0.0
USB Device Speed USB 1.0 (Low-speed)
Driver Provider Intel
Driver Version 1.0.81.20601, 10-11-2011
Driver c:\windows\system32\drivers\bthusb.sys
USB Hub
Device Version 0.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.21692, 6-21-2006
Driver c:\windows\system32\drivers\usbhub.sys
Laptop_Integrated_Webcam_HD
Manufacturer CKFA156F302030006930
Device Version 21.1.3
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.21692, 6-21-2006
Driver c:\windows\system32\drivers\usbccgp.sys

Input Devices
Keyboard - Standard PS/2 Keyboard
Manufacturer (Standard keyboards)
Driver Provider Microsoft
Driver Version 6.1.7601.17514, 6-21-2006
Driver c:\windows\system32\drivers\i8042prt.sys
Mouse - Dell Touchpad
Manufacturer Synaptics
Driver Provider Synaptics
Driver Version 15.3.13.0, 6-23-2011

Printers
Microsoft XPS Document Writer
Model Microsoft XPS Document Writer
Path Microsoft XPS Document Writer
Driver Version 0.3.7601.17514
Driver C:\Windows\system32\spool\DRIVERS\x64\3\mxdwdrv.dll
Canon Inkjet MP160 Printer
Model Canon Inkjet MP160 Printer
Path Canon Inkjet MP160 Printer
Driver Version 0.3.7601.17514
Driver C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRV.DLL

 

Product Version: 3.3.6280.92

 

DELL-Satya P

803 Posts

July 29th, 2013 03:00

Hi Shashank_vashistha,

Thanks for the detailed message. SMART technology is designed to warn you when a hard disk drive has become unreliable. SMART technology does not detect all types of impending failures. It is best at predicting gradual failures. Hence it is advised to back up all data/files/pictures etc on an external hard drive or DVDs. If the system is under warranty, we can get the hard drive replaced.

Shashank_vashis

3 Posts

July 29th, 2013 06:00

i do have a warranty but, i bought laptop from dubai and i think that warranty cannot be redeemed in india

DELL-Satya P

803 Posts

July 29th, 2013 06:00

You could also fill the ownership transfer form to transfer the warranty to India: http://dell.to/14dvPei This process will take 10-15 days. If you need to contact Customer care in India, this link has contact information: http://dell.to/1523zKO

Shashank_vashis

3 Posts

July 31st, 2013 09:00

I am not able to change the warranty owner online shall i go ahead with the dell authorized service centre in mumbai with the invoice copy would they will be able to help me please advice

DELL-Satya P

803 Posts

July 31st, 2013 12:00

Hi Shashank,

Yes, you can contact one of our service centers. This link has the contact information: http://dell.to/18S6KHB Should you face any issues with the warranty, please call customer care and get the ownership transferred.

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