Unsolved
1 Message
0
888
Help stop these messages
I do not have any access to this server and have not for many years. Who can stop this!!
Hello,
This message is to inform you of the connectivity test(s) that failed today. These failures indicate that SupportAssist's key functionality is interrupted. It is important that you correct the failure errors as detailed below:
| SupportAssist Host : |
IHMSVR.IHM.local |
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| Service Tag : |
|
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| Tests failed : |
1 |
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nreis
2 Posts
0
March 21st, 2022 11:00
I do not even know what the display name "TOKEN2" is. My company does not own any servers named TOKEN2.
Issues detected on devices in the Staging Group
Error code
Error message
Display Name
Resolution steps
Issues detected on devices in the Inactive Group
Error code
Error message
Display Name
Resolution steps
SA-0005
SupportAssist Enterprise is unable to add the device because an attempt to connect to the device is unsuccessful.
TOKEN2
Make sure that both the system running SupportAssist Enterprise and the device you are trying to add are connected to the same network, and then retry adding the device.
Another email with no device name. What is "$item.deviceList"?
The following is a summary of the issues that have been detected on devices in the Staging and Inactive groups as of 14/03/22 EDT - 12:00 PM.
Issues detected on devices in the Staging Group
Error code
Error message
Display Name
Resolution steps
Issues detected on devices in the Inactive Group
Error code
Error message
Display Name
Resolution steps
SA-0005
-
$item.deviceList
-
Dell, please prove to me that Dell has a clue.