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Support assist enterprise and open manage enterprise auto case creation
Hello all ,
I have question about this two products in subject. I have installed dell ome Current Version: 3.2.1 (Build 29) and support assist enterprise in version 2.0.30.38. I have add dell ome to support assist and status is connected. I have 34 managed dell rx740 servers. In last week in one server I have disk failed but the case didn`t create automaticly. In site inventory validation I have status lik this :
| Connectivity Status | 44 | 0 | |
| Collection Capability Status | 44 | 0 | |
| Monitoring Status | 0 | 0 | Not Supported (3) Console Monitored (38) Not Verifiable (3) |
When I choose one of my server in suport assist this info is dispalyed :
Monitoring Capability
Note : Monitoring is supported by the systems management console where the device is discovered. SupportAssist Enterprise does not support verifying the monitoring capability of the device.
What I must change to get case auto cration working ?
Best regards.
DELL-Stefan R
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November 15th, 2019 03:00
Hi Tomek_P,
well SAE is right, it's not able to perform a check if the devices are monitored correctly by OME, that's OMEs job in such case.
But OME should still pass through the traps so that SAE can create a case.
Could you please send me the ServiceTag of the failed system via a private message?
I will have a look at it and come back to you afterward.
Thanks
Stefan