I don't know if you're still looking for this info but it is not possible to directly update from 2.x to 4.x as per the user guide.
Snippet from user guide:
NOTE: To update to SupportAssist Enterprise version 4.0 or later from SupportAssist Enterprise version 2.x, you must manually download and deploy SupportAssist Enterprise. See Downloading SupportAssist Enterprise on page 11 and Deploying SupportAssist Enterprise on page 14.
DE_Team
2 Posts
0
June 29th, 2020 04:00
Our company is using SAE version 2.0.5.32
Is it possible to upgrade to SAE version 4
Kevin
bomtrady
1 Rookie
1 Rookie
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15 Posts
1
October 12th, 2020 23:00
Hi
I don't know if you're still looking for this info but it is not possible to directly update from 2.x to 4.x as per the user guide.
Snippet from user guide:
NOTE: To update to SupportAssist Enterprise version 4.0 or later from SupportAssist Enterprise version 2.x, you must
manually download and deploy SupportAssist Enterprise. See Downloading SupportAssist Enterprise on page 11 and
Deploying SupportAssist Enterprise on page 14.
Link to user guide:
https://topics-cdn.dell.com/pdf/supportassist-enterprise-v40_users-guide3_en-us.pdf