BillD3
2 Bronze

AW 17 R4, SupportAssist messages to update BIOS

I have updated the BIOS 3 times now from SupportAssist messages but realize now it is having me reinstall the same version repeatedly over the same version

Alienware 17R4

BIOS  Version:  SKL1.3.0_KBL1.2.4

 

Get the same message in my tray every day now, getting annoying.  Any ideas on how to resolve?

 

46 Replies
mikefitter
2 Bronze

Re: AW 17 R4, SupportAssist messages to update BIOS

I'm having the same problem. When ever I turn on my laptop (Alienware 17R4) it tells me there are driver updates, but it's the same BIOS version for the past 2 weeks or more. Getting very irritating since this is a brand new machine and Support Assist should be able to tell when the bios is updated. Please fix SupportAssist program so I can stop updating the same bios: BIOS  Version:  SKL1.3.0_KBL1.2.4

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FuzziNutz
1 Copper

Re: AW 15 R3, SupportAssist messages to update BIOS

Same exact problem here with my 15r3. Been happening for at least 2 weeks for me. SupportAssist has been pretty flaky in the past year that I've had my machine. I would love to see the issue resolved by dell, but i'm assuming it will just fix itself once the next update for our bios rolls out.

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BillD3
2 Bronze

Re: SupportAssist messages to update BIOS after update

SupportAssist wont even run the hardware diagnostics for me... always been flaky.  Good to know it isn't just me.

0 Kudos
Broseph42087
1 Copper

Re: SupportAssist messages to update BIOS after update

I'm having the same issue..  So where is the tech reply at?

 

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DroidtilDeath
2 Bronze

Re: SupportAssist messages to update BIOS after update

Ditto here too.  Funny that Dell won't acknowledge this issue.

It makes you wonder if the patch itself is also half-assed.

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revelli
Moderator
Moderator

Re: AW 17 R4, SupportAssist messages to update BIOS

Hi @BillD3 @mikefitter @DroidtilDeath @Broseph42087

We can help with the issue resolution. Could you please confirm if this is the driver version and driver id (refer to following URL) which is being recommended on SupportAssist?  recommended BIOS version and driver id can be found by clicking on specific recommended driver's "More details" link on SupportAssist UI screen.

https://www.dell.com/support/home/ed/en/edbsdt1/drivers/driversdetails?driverid=f95h1 

Thanks,

Dell - Kumar

#iwork4dell

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BillD3
2 Bronze

Re: SupportAssist messages to update BIOS after update

Kumar -

If you look at my first post, SupportAssist is asking to install BIOS  Version:  SKL1.3.0_KBL1.2.4  and the link you sent looks like Version SKL1.2.4_KBL1.2.4.  So no, this is not the same BIOS link (I believe the update date is different for the two also).

Can you also advise as to why I cannot get SupportAssist to run the hardware diagnostics?  I fails everytime (time out).  I have uninstalled and reinstalled with boots inbetween multiple times to no avail.

 

Bill

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revelli
Moderator
Moderator

Re: SupportAssist messages to update BIOS after update

@BillD3,  Sure, I found the right one and updated my post https://www.dell.com/support/home/ed/en/edbsdt1/drivers/driversdetails?driverid=f95h1 , I will provide an update by end of this week.

reg hardware scan - Please make sure you have SupportAssist v2.2.3.2 installed and I will message you  for additional details to help with the issue resolution.

Thanks,

Dell -Kumar

#iwork4dell 

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BillD3
2 Bronze

Re: SupportAssist messages to update BIOS after update

ok I am reinstalling the BIOS again from your link (this is the one that I am directed to each time through supportAssist.  I can confirm my version of that is v2.2.3.2 also... and everything seems to work but hardware diagnostics which hangs and then errors.

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