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NielsR_81

1 Message

10006

June 7th, 2019 07:00

Dell OS Recovery Tool fails to create SA OS Recovery USB

Hello,

The Dell OS Recovery Tool fails to create a SupportAssist OS Recovery USB. Receiving following error:

"ERROR! Sorry. An error occurred while extracting image file usbkey.zip. Please check the file and try again.".

error.jpgI tried it several times, also with other USB sticks (all between 32GB and 12GB in size). I also tried to create a recovery image for a different Dell system which terminates with same error.

3 people also have this problem

DELL-Chris M

Community Manager

 • 

54.2K Posts

June 7th, 2019 07:00

Before we can proceed, click my DELL-name and private message me both of the Dell PC service tag numbers.

 

How to create and use the Dell Recovery & Restore USB drive

Kenneka-US

1 Message

September 2nd, 2019 20:00

I am having the same problem, can you please help?

 

Adzio2

1 Message

September 4th, 2019 15:00

HI after few tests, same problem... any help? Adam

Suresh Sukumaran

1 Message

September 29th, 2019 04:00

Is this issue is resolved for you?

AJlee6

1 Message

December 11th, 2019 19:00

I have a inspiron 5559 for daughter in he SR year of engineering.

Her drive failed. I replaced it and am trying to restore windows.

I am using the os recovery tool and get the  same error 

AJlee6_0-1576122901099.png

I see this is a common problem on the site with no posted solution I can find.

Please advise. she has finals and I need to get this box back in service.

 

Jiiniasu

2 Posts

December 30th, 2019 03:00

For anyone with this issue:

Changing the Preferred Language to English (United States) in Settings > Time & Language > Language gets around the issue with the tool.

For Dell:

You seem to have an issue with SharpZipLib:

19-12-30 12:39:34,199 [1] [FATAL] Exception occurred in MediaCreationWorker_RunWorkerCompleted : System.Reflection.TargetInvocationException: An exception occurred during the operation, making the result invalid.  Check InnerException for exception details. ---> System.ArgumentException: 1 is not a supported code page.
Parameter name: codepage
   at System.Text.Encoding.GetEncoding(Int32 codepage)
   at WinIso2Usb.Interfaces.UsbDrive.GetDiskpartPrepareScriptFile(UInt16 ISOPartitionStyle)
   at WinIso2Usb.Interfaces.UsbDrive.PrepareFormatUSB(UInt16 ISOPartitionStyle)
   at WinIso2Usb.Interfaces.UsbDrive.Format(UInt16 ISOPartitionStyle)
   at WinIso2Usb.ViewModels.BurnImageViewModel.MediaCreationWorker_DoWork(Object sender, DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
   --- End of inner exception stack trace ---
   at System.ComponentModel.AsyncCompletedEventArgs.RaiseExceptionIfNecessary()
   at WinIso2Usb.ViewModels.BurnImageViewModel.MediaCreationWorker_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e) #StackInfo#

 

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