Dell SupportAssist version 3.3.3 will not install

Same problem I had. Fixed by doing the following;

First make sure that windows is up to date with the latest updates. There is a new update for SA (version 3.3.3). So uninstall your current version and run CCleaner to fix registry errors and temp files. Restart your pc and download SA installer from here: https://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe Run it as administrator and let it do is thing.

Thank you for your reply.  I followed your directions, but unfortunately I am still not able to install Dell SupportAssist version 3.3.3.

Thank you for your reply.  I’m on Windows 10 Pro Version 1903 (latest update).

Also make sure to uninstall the dell supportassist that is installed by windows store. So check your apps list and uninstall both versions of Supportassist before trying my solution again. 

Hi,

Thanks for getting in touch with us. Have you tried uninstalling Support Assist from Contrl Panel and then reinstall Support Assist?

If not you can follow the steps provided below:

1. Search for control Panel

2. Under programs>Uninstall a program

3. Select Support Assist 

4. Right click on it and uninstall the same.

Once done, restart the system and install Support Assist using the link below:

https://dell.to/2lU5Cki

Run the application. Ensure that you are connected to the internet during the complete process. 

The application will update to the latest version. 

Let me know if this helps.

-Mellisa.

Yes, I had previously uninstalled both SupportAssist versions and SupportAssist Agent from Control Panel, but unfortunately, I still cannot install SupportAssist using the link https://dell.to/2lU5Cki.

Also, I followed "Dell SupportAssist Not Installing (Official Dell Tech Support)” instructions on YouTube (https://www.youtube.com/watch?v=oHS2HvOoarc) without any success.

I have not yet tried uninstalling Dell SupportAssist Remediation or Dell Update - SupportAssist Update Plugin. Do these two applications also need to be uninstalled?

Thank you both for your support.

I'm also having the same issue (Inspiron 3580), have tried various solutions and SA refuses to install.. 

Same situation for me.  Suggestions do not work!

I had the same problem, and try the youtube tutorial, and ccleaner...

This worked for me.

https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

I have installed the latest version of windows 10 1909 These problems still continue whatever the solution we try to make I cleaned he system installed fresh os then to the issue is the same its better to report this problem to dell developers.

I have spent about 4 hours pouring over this and similar threads, uninstalling and reinstalling the Dell SupportAssist app from a multitude of different (all DELL company) sources in an attempt to resolve repeated installation failure of 3.3.3

(The initial problem presented itself after I thought uninstalling & reinstalling SupportAssist might be a good way to make it stop reporting the same [already installed] Intel driver needed updating.)

I finally used the “Go to Windows 10 CONTROL PANEL to Uninstall”

I removed the PCDr and Dell Update related programs and SupportAssist Remediation.  Then I rebooted and reinstalled.  I still received another (different) failure message at the end of the installation BUT...  noticed the LAUNCH button now appeared to be “active”.  I clicked on Launch and now SupportAssist appears to be fully functional for me again.

I don’t claim to be a programmer but if there is any way to convert the SupportAssist app into some sort of SaaS product, it seems to me that this could help remove the “infinite number of variables” problem inherent with supporting a bunch of different hardware platforms with varying revs of drivers, OS and applications.

I refuse (and shall always refuse) to pay for support agreements just to get driver updates.

I understand and accept that this means I shall sometimes go through potentially painful troubleshooting on my own.  

MY ONLY REQUEST IS THAT DELL TRY A LITTLE HARDER TO DO “THEIR PART” BY NOT INTRODUCING NEW PROBLEMS WITH THEIR SUPPORTASSIST ”UPDATES” MOVING FORWARD!

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