2 Bronze

Help need Support asst

Hi dell support assistant software is trying to update the following driver but fails on it and on the site has updated other driver but this one does not work.

Any help would be good

2018-05-24.png

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3 Replies
8 Krypton

Re: Help need Support asst

Nobody can help unless you post the exact PC model, version of Windows and the name of the driver you're trying to update.

And we can't see any images you post on this forum. Only you can see your images. It's an issue with this new forum platform and Dell will be working on it...

Ron

   Forum Member since 2004
   I'm not a Dell employee

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2 Bronze

Re: Help need Support asst

inspiron 660 

windows 10 home pc

driver issues are

Dell wireless 1506 wifi driver - will not install comes up FAILED

 

Intel Chipset device driver - have installed once already but asking to do it again on Support assist

 

and have tried it on dells drivers site the same thing

 

 

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8 Krypton

Re: Help need Support asst

Are you logged into an account with Administrator privileges?

The last Dell WiFi 1506 driver (v.10.0.0.318) for Win 10 on the 660 is from 2015. So it's odd that SupportAssist would suddenly be offering that driver to you now. That's the only WiFi driver version Dell ever offered for 1506 WiFi.

What version of WiFi driver is installed now?  If you already have that same version, attempts to install it again would probably "fail". The other possibility is Win 10 automatically installed a newer driver which would have a different version number, especially if you just installed Win 10 Spring update (build 1803). So it's possible SA sees the Dell driver on their site and it's different from the one you might have gotten via Win 10, so SA suddenly thinks you need to install the old Dell driver.

If WiFi and all your other PC's functions are working correctly now, I would just ignore any update messages from SA. And if the reminders from SA are bugging you, you can always either uninstall SA from the PC or disable it off so it doesn't automatically load every time you boot up.

Ron

   Forum Member since 2004
   I'm not a Dell employee

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