mawil1013
2 Bronze

New Inspirion; SupportAssist UI freezes, worked once before.

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Tried using SupportAssist a second time, error message states the obvious: SupportAssistUI freezes.

Attempted to download S.A. for a reinstalled, but disallowed saying latest version already installed.

 

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pauldmich
2 Iron

Re: New Inspirion; SupportAssist UI freezes, worked once bef

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Mine started freezing on launch. Went to C:\Program Files\Dell\SupportAssistAgent\bin\Resources\New-Dell-Logo-White-Small.png and deleted -Small. Should look like New-Dell-Logo-White.png. 

Working now.

 

 

 

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Dell-SreejithR
Moderator
Moderator

Re: New Inspirion; SupportAssist UI freezes, worked once bef

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Thank you for your message. I will be glad to assist you on this.

 

How long have you been having this issue?  Has there been any recent software changes like installing a new application, game or Windows update?

 

What is the version of Windows installed? Is it 1803?

 

What is the version of Support Assist that you are trying to install?

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

 

What is a Dell Service Tag and how do I locate it?


Dell-SreejithR
Social Media Support
#IWork4Dell

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Pablopl
1 Copper

Re: New Inspirion; SupportAssist UI freezes, worked once bef

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Same here with my Alienware 17R4. It freezes when I open it.

Worked just fine last week.

 

 

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mawil1013
2 Bronze

Re: New Inspirion; SupportAssist UI freezes, worked once bef

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<Service tag removed>

How long have you been having this issue? Day of post

Has there been any recent software changes like installing a new application, game or Windows update?

Installed ABD Android

What is the version of Windows installed? Is it 1803?

Latest update for Win10 Home

What is the version of Support Assist that you are trying to install?

Unable to determine, except when I attempt to install from download, it refuses to install stating I already have current version.

 

 

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Arason
1 Copper

Re:SupportAssist UI freezes, worked before

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As in the other postings recently, my Support Assist UI worked and refuses to work now. 

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DanHD
1 Copper

Re: New Inspirion; SupportAssist UI freezes, worked once bef

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Have the same issue. Support Assist won't run anymore. Support Assist UI freezes upon opening it.

I checked when it was last modified, and it says June 05, 2018.

So whatever update was pushed seems to be not working.

 

I got an Inspirion 15, 5000 series, less than 1 year old, and run Winidows 10

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pauldmich
2 Iron

Re: New Inspirion; SupportAssist UI freezes, worked once bef

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Mine started freezing on launch. Went to C:\Program Files\Dell\SupportAssistAgent\bin\Resources\New-Dell-Logo-White-Small.png and deleted -Small. Should look like New-Dell-Logo-White.png. 

Working now.

 

 

 

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vixo777
2 Bronze

Re: New Inspirion; SupportAssist UI freezes, worked once bef

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This worked for me. Thanks.

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Steve Thornton
2 Bronze

Re: New Inspirion; SupportAssist UI freezes, worked once bef

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Changing the name of the image file worked.Thanks.

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Momoftwo2
1 Copper

Re: New Inspirion; SupportAssist UI freezes, worked once bef

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Thanks, deleting small worked. 

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