logo image rename worked for me as well.. nice! Can't imagine how you located that error but I am sure glad you did! 😄
I have a Dell desktop a few years old but the SupportAssist has been launching automatically for some days now and freezing 2 times. Have to close the annoying frozen pages multiple times a day. I am thinking that maybe something happened with the latest Windows Update in June but can't say that I know this to be true. Was hoping to find out on this thread that this was the case so it can be dealt with.