mujjuman
2 Bronze

Re: Dell SupportAssist

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 Hi 4ustin,

Thanks for bringing the memory usage to our attention. I was also concerned about phobos and dsapi or whatever it is after my supportassist decided to update.

I went into control panel (make sure to choose large icons next to "view by" to bring it out of category view), administrative tools, services, scrolled down to dell hardware support, and disabled that service after stopping it first. That got rid of phobos and dsapi but dell support assist still works fine for my needs which is driver updates. 

Unrelated, but I wonder what the dell data vault stuff is and if I can disable those. 

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moapys
1 Copper

Re: Dell SupportAssist

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Can we get an update on the status of the "Phobos.exe" concern/hotfix?  Thanks

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revelli
Moderator
Moderator

Re: Dell SupportAssist

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@moapys , SupportAssist hotfix 2.2.1 was released last week. Please have  SupportAssist updated to 2.2.1 to reflect the changes. Phobos.exe no longer appears, it is now renamed to be more product specific. 

Thanks for all your feedback.

Thanks,

Dell- Kumar

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Sagittarius59
2 Bronze

Re: Dell SupportAssist

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Thanks for your effort, Kumar (ravelli), really appreciate your help around the community. But as you can see around the english or german forum part for example, people are quite angry about the new version 2.2.1.23 which has been updatet silently. Also our new XPS8390s do have problems now since June 12th 2018 and DSA is only freezing instead of working.

When can we expect that DELL will work more reliable in future? Can we at all? If not, all users better have to stop these DELL tasks! Do you see the problem?

Why making a software to help people with troubleshooting, when the software itself always makes troubles? Why?

Please DELL, do work more propperly in the future! It is in your own interest. We do use a lot of DELL computers in our office and we never had big problems during Windows 7 times all the last years. And now, since Windows 10 with all those apps, another app and again an other app, and an app here and an app there...come one... what's going on - because it's presently very frustrating and disappointing for a lot of users.

Many thanks for reading these lines and best regards

Chris

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revelli
Moderator
Moderator

Re: Dell SupportAssist

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@Sagittarius59 , appreciate your feedback. Thank you for bringing the issue to our attention. Please help with the following details to troubleshoot and resolve it.  Please send me Service tag, log files from the path "%ProgramData%\SupportAssist\Client\Agent\logs\ApplicationLogs\"  and also provide step by step details on "freezing" scenario. 

Thanks,

Dell- Kumar

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Sagittarius59
2 Bronze

Re: Dell SupportAssist

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Dear Kumar

Many thanks for your reply. I am presently at the office with this XPS 8930 computer and I will go to holidays next week, so I will check all these hints and sent feedback to you later when I am back. I also can ask my colleague at work because he has the same issue with his XPS 8930. He has alsos some days off and he isn't around at the moment for sending infos.

So many thanks in advance for your patience. I will check the situation first when I am back after the holidays. Maybe the DSA is then working again. My computer usually is not in use when I am away but from time to time someone at the office needs a free place temporary and if there are hidden updates again, maybe the problems are solved.

Have a good time and best regards!

Chris

 

 

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Sagittarius59
2 Bronze

Re: Dell SupportAssist

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Dear Kumar

I am now back from holidays. The problem did still exist first but in the community (thanks to "pauldmich" resp. "Technut.Canada") there was a solution now in renaming a .png file:

"C:\Program Files\Dell\SupportAssistAgent\bin\Resources\New-Dell-Logo-White-Small.png and deleted -Small. Should look like New-Dell-Logo-White.png."

So to all developers at DELL: please do a serious work and make tests yourself before making such faulty updates. And yes (needless to ask) we all make errors ourself, but usually only me or some few others are affected about my own error. The number of users have been affected now I can't count - you surely know it according all the copmplains around the community. At the moment I do not trust to DELL updates anymore. It's up to DELL now!

Many thanks for reading this and I hope you can understand my (our) protest at last a little.

Regards, Chris, Switzerland

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revelli
Moderator
Moderator

Re: Dell SupportAssist

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@Sagittarius59  and All, 

Thanks for your valuable feedback. We heard you and resolved the issue with a hotfix.  SupportAssist pushed an update to address “unresponsive SupportAssist application issue (due to missing logo)”. This update happens silently in the background and doesn’t require any user interaction.  All systems are expected to get this auto update by end of today,June 28th. Please relaunch SupportAssist and ensure issue is resolved.  

Thanks,

Dell – Kumar

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col_w
1 Copper

Re: Dell SupportAssist

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Hello, I am running the latest version and seeing the "stuck Loading..." issue described here on my laptop. Is there anything new that needs to be done?

Version [3.1.0.142] |  You are running the latest version of SupportAssist.

Screenshots attached:

  • Updates available
  • List of updates
  • Clicked "Install" and SupportAssist becomes permanently stuck

Thanks in advance for any help you can provide!

Updates Available

Update List

Stuck Loading

(Apologies the Insert/edit image for the web editor doesn't appear to work)

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