Highlighted
2 Bronze

SA, recommended updates keep failing

Jump to solution

No matter what I do.  These SA (SupportAssist) updates fail to install.  And of course I can find the reason why.

 

Capture.PNG

0 Kudos
1 Solution

Accepted Solutions
Highlighted
2 Bronze

Re: Recommended Updates Keep Failing

Jump to solution

@r72019 

I do have AWCC and OC. 

I download the OC update manually and successfully installed it.  Bypassed SupportAssist.  This update is no longer shown in SA.

I downloaded the AWCC update manually as well and install it. Bypassed SA.  This update STILL shows in SA.

What I'm getting from this experience is to not use SA what so ever.  It's buggy, hangs, and is unreliable.

View solution in original post

0 Kudos
10 Replies
Highlighted
7 Thorium

Re: Recommended Updates Keep Failing

Jump to solution

Support Assist is not always right about updates on a laptop. You can ignore the suggestions. You should have mentioned what exact model you have. Go to your download page yourself and check the Alienware Command Center software that is recommended. It might not be needed or you might already have it.

0 Kudos
Highlighted
5 Tungsten

Re: Recommended Updates Keep Failing

Jump to solution

It's an Aurora R10 desktop.  Try uninstalling and reinstalling the supportassist program that's trying to do the update, that has worked for me.

0 Kudos
Highlighted
5 Tungsten

Re: Recommended Updates Keep Failing

Jump to solution

It's only supposed to offer updates relevant to the service tag.

Do you already have AWCC and the oc tab?

0 Kudos
Highlighted
2 Bronze

Re: Recommended Updates Keep Failing

Jump to solution

@r72019 

I do have AWCC and OC. 

I download the OC update manually and successfully installed it.  Bypassed SupportAssist.  This update is no longer shown in SA.

I downloaded the AWCC update manually as well and install it. Bypassed SA.  This update STILL shows in SA.

What I'm getting from this experience is to not use SA what so ever.  It's buggy, hangs, and is unreliable.

View solution in original post

0 Kudos
Highlighted
1 Copper

Re: Recommended Updates Keep Failing

Jump to solution

How do I do that? Will it invalidate my warranty if I do?

0 Kudos
Highlighted
1 Copper

Re: Recommended Updates Keep Failing

Jump to solution

I also am having problems with my Aurora R10 Ryzen. It is stuck here:

Please wait while we downloand and install drivers 

Installing updates 4 of 4...

(The computer also has no audio now.)

0 Kudos
Highlighted
5 Tungsten

Re: Recommended Updates Keep Failing

Jump to solution

No reinstalling support assist won't void the warranty.

0 Kudos
Highlighted
5 Tungsten

Re: Recommended Updates Keep Failing

Jump to solution

I'd use revo uninstaller but you can also do it via control panel and then go to add remove programs.

0 Kudos
Highlighted
5 Tungsten

Re: Recommended Updates Keep Failing

Jump to solution
0 Kudos