SupportAssist 3.2.2 wont start

Having the same issue here with version 3.2.2 XPS 15 9550 

Dell produces so much junk that doesn't work and is built to fail , why do we keep buying it?! 

AZBigdog,

Uninstall and reinstall the program to see if that will resolve the error and the program launch.

Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.

Hi Jesse,

What ever the issue was it started working again so I didn't have to uninstall or reinstall.

Thanks

Here's how I got it to start.  The SA icon that I had on the Windows 10 desktop had disappeared.  This always happens when SA updates to a new version.  As I have done before under these circumstances, I found it in the Start Menu app list and clicked on it.  But, as others have reported here, SA [v 3.2.2.119  --apparently installed by Dell in the background on May 24, 2019) would not work.  It opened momentarily, but then quit – but with no message about starting and trying again later.  So, I followed the directions of Martin B on 3-25-2019 at https://www.dell.com/community/SupportAssist/Supportassist-refuses-to-start/m-p/7254347#M87469%2Fjump-to%2Ffirst-unread-message%3Fref=lith_popular , namely:

Open a Command Prompt (Admin), and type:

1)   cd\

2)   cd C:\Program Files\Dell\SupportAssistAgent\bin

3)   SupportAssistUI.exe Launch

As a result, SA (v 3.2.2.119) opened successfully and performed a number of operations successfully, including installing a new BIOS for my Inspiron 15-7569 ( BIOS v 1.20.0 –release date May 20, 2019).  When I closed SA, I clicked on SA in the Start Menu app list again.  This time it opened without a problem.

 Note: You can get an SA icon on the desktop by dragging the SA app in the Start Menu app list to the desktop. Use left-click to drag it there.

I've tried launching it from the command prompt as you suggest and after taking *ages* to "get things ready" it returned the same error.

Is there anything else I can do?

Have a G3

Lloyd_C,

Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.

its working for me. Thanks

Hi Karen,

I'm excited to see your solution, but as you'll see from my screenshot, I'm having difficulty using 'Command Prompt.'

Any tips for me--other than studying programming for a year

Me, being clueless

Hi, there!  Sorry for the late response; the [elevated] command prompt text should be typed as is underlined in my attached image, although my SupportAssist still won't start.  Arrgh. 

Nope, still not opening.

Nope, still won't start

I'm at version 3.3.3.13 and still get the unexpected error message. Tried uninstall, ccleaner and reinstall. Also tried repair. still nothing

Seriously Dell - You can't even get your own stupid software to work? Why am I purchasing servers from you?