89 Posts
1
28424
SupportAssist Not Responding at Launch
Do I uninstall all 3, Dell Support Assist, Dell Support Assist Remediation, and Dell Support Assist Update Plug in, before trying the reinstallation link provided?
Alienware 15 R4 Intel(R) Core(TM) 8300H CPU @ 2.3GHz 64-bit Windows 10 Home Version 1803 Build 17134.112
http://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe
ThomasAAT
1 Rookie
1 Rookie
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384 Posts
2
June 24th, 2018 19:00
I describe the solution in this tread: https://www.dell.com/community/Alienware-Laptops/alienware-17-r4-SupportAssist-freezing-instantly/td-p/6095539?ref=lithium_acptsoln
It may also by an idea to run CCleaner to delete temp files and scan for register errors after you have uninstalled supportassist and the MS store version (if you have). Then preform a restart before installing supportassist again.
revelli
3 Apprentice
3 Apprentice
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43 Posts
0
June 29th, 2018 14:00
Thanks for your valuable feedback. We heard you and resolved the issue with a hotfix. SupportAssist pushed an update to address “unresponsive SupportAssist application issue (due to missing logo)”. This update happens silently in the background and doesn’t require any user interaction. Please relaunch SupportAssist and ensure issue is resolved.
PS: Please do not rename logo file any more, issue gets resolved with specified auto update.
Thanks,
Dell – Kumar
DamperClicks
3 Posts
1
June 27th, 2018 00:00
In the folder
C:\Program Files\Dell\SupportAssistAgent\bin\Resources\
rename
New-Dell-Logo-White-Small.png
to
New-Dell-Logo-White.png
(just remove the -Small from the end of the file name)
alcyone864
1 Message
0
June 27th, 2018 14:00
I already had both files on my computer, so I went ahead and changed the one whose name was in error. It asked me to cancel or rename it New_Dell_Logo_White (2).png, which I did. This released the SupportAssistant to routine (?) operation. Great fix! Thanks!
MarkFleener
89 Posts
1
June 29th, 2018 07:00
That doesn't work. There's already a file in there by that name and renaming it #2 doesn't do anything to fix the problem.
MarkFleener
89 Posts
0
June 29th, 2018 07:00
Thanks
travelynnn
5 Posts
3
July 2nd, 2018 13:00
Thanks for the so-called help Dell. Mine will still not respond.
Snaped998
1 Message
0
September 21st, 2018 19:00
Same with me, the logo was renamed to #2 but it still isn't responding.
tomtinker
18 Posts
0
December 24th, 2018 10:00
I like what Support Assist does when it works! But I am confused, no rhyme or reason to it. Right now it is working on my Inspiron 3650 but not on my Vostro 220. At other times it has worked on the Vostro but not the Inspiron?! Go figure.