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SupportAssist Not Updating
My SA has not been updating. It stays at 0% then says its experienced an error. I have tried all remediations to no avail. I even reset my PC… TWICE. The first time, the updates worked again but unfortunately I had to reset again because of a non related issue. Now, I’m back at square one. Weirdly, when I first opened SA after a second reset, it said it needed .NET 5 but Microsoft no longer supports it.
Vanadiel
6 Professor
6 Professor
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6K Posts
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August 31st, 2022 19:00
What system, how are you updating it, what is logged in event log?
Playkid
13 Posts
0
August 31st, 2022 20:00
Reset WIN 11 PRO, using the "get drivers and downloads" button on the SA home tab. Hope this helps.
Event Log
Vanadiel
6 Professor
6 Professor
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6K Posts
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September 1st, 2022 05:00
Get support assist directly from the Dell drivers web site and try again: Dell drivers
stevenb1977
8 Posts
0
September 1st, 2022 06:00
I am getting the same issue with my r13 on bothering the website and support assistant
all the other options work just not the search for driver update
Playkid
13 Posts
0
September 1st, 2022 07:00
I’ve done this. When I delete SA I get it from Dell, but after it installs it won’t update even on website. Alienware Update Works though.
lmacri
3 Apprentice
3 Apprentice
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1.1K Posts
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September 1st, 2022 14:00
Hi Playkid:
You might find some helpful suggestions in samsuzzoha's 28-Jul-2022 Support Assist Not Updating if you are having problems with SupportAssist v3.11.4.29.
SupportAssist v3.11.4.29 will not run correctly unless Microsoft (Core) Runtime v5.0.17 is installed - see the minimum system requirements posted for SupportAssist v3.11.4. Note that SupportAssist v3.11.4.29 specifically requires .NET (Core) Runtime v5.0.17 and will not work correctly with .NET (Core) Runtime v6.x or v7.x. From my Inspiron 5584:
I have no idea why Dell would release a SupportAssist v3.11.4.29 installer on 23-Jun-2022 that requires a .NET (Core) Runtime v5.x, since the download page at https://dotnet.microsoft.com/en-us/download/dotnet/5.0/runtime notes that .NET (Core) Runtime v5.0.17 reached end of support on 10-May-2022 and will not receive further security updates.
Dell employee jbilinski posted on 28-Jun-2022 in Admiral1989's SupportAssist - Installation Failed Message that "Dell TechHub replaces Dell Hardware Scan service and is needed to run the Hardware Scan panel" in SupportAssist v3.11.4.29. If you have any problems running a hardware scan in the current SupportAssist v3.11.4.29 go to Start | Windows Administrative Tools | Services and ensure that the new service called Dell TechHub (which should have been added by the SupportAssist v3.11.4.29 installer) as well as the Dell Client Management Service both have a Status of "Running".
There are multiple users reporting here in the SupportAssist for PCs board that they have been unable to install or run SupportAssist v3.11.4.29 (rel. 23-Jun-2022) and many have decided to wait for the next v3.12.1.180 installer that Dell started pushing out to a limited number of machines this past week. I'm hoping that this new SupportAssist version will work correctly with .NET (Core) Runtime v6.x, but we'll have to wait for the the v3.12.1 release notes to be posted at https://www.dell.com/support/home/en-ca/product-support/product/dell-supportassist-pcs-tablets/docs before we know if the system requirements have changed again.
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64-bit Win 10 Pro v21H2 build 19044.1889 * Firefox v104.0.1 * Microsoft Defender v4.18.2205.7-1.1.19500.2 * Malwarebytes Premium v4.5.14.210-1.0.1751 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update Windows Universal v4.6.0 * Inspiron 5583/5584 BIOS v1.20.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620