SupportAssist for PCs

Last reply by 09-11-2022 Unsolved
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1 Copper
1 Copper
613

SupportAssist OS Recovery "We have run into a critical error. Please wait till we recover"

I have used Support Assist OS Recovery many times in the past, last time I used it was 2-3 weeks back. It has worked every time. But when I went to use is today, I get the Support Assist OS Recovery loading screen but then I get the following error: "We have run into a critical error. Please wait till we recover" and then an infinite black screen. How do I fix this issue?

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2 Bronze
2 Bronze
263

Similar problems.

I’m trying to boot to my USB so I can use the recovery tool to reinstall Windows. Problem is that it loads the  Recovery Tool but goes into black screen and repeats the fault as mentioned above.

However leaving the warning message alone it disappears and repeats. Pressing enter or OK for me at least will eventually bring a white screen, but nothing seems to happen.

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