Unsolved
1 Message
4
18356
SupportAssist not responding
When I open SupportAssist it locks up and it puts that it does not responding, some solution? I've been waiting for a while to it open and nothing
Unsolved
1 Message
4
18356
When I open SupportAssist it locks up and it puts that it does not responding, some solution? I've been waiting for a while to it open and nothing
Top
clepeterd
1 Message
2
June 16th, 2018 12:00
Same here
Maserati Ronnie
1 Message
3
June 17th, 2018 01:00
also having this problem. Support assist window freezes on loading, when when I close it, it gives the error "Supportassist UI not responding"
Rebooting does not fix this problem either.
kshitij aka tony stark
2 Posts
2
June 17th, 2018 05:00
same problem here... dell inspirion 7577... it worked before but stopped after the latest windows update i guess... pls help...
pauldmich
6 Posts
38
June 17th, 2018 09:00
Mine started freezing on launch. Went to C:\Program Files\Dell\SupportAssistAgent\bin\Resources\New-Dell-Logo-White-Small.png and deleted -Small. Should look like New-Dell-Logo-White.png.
Working now.
Pow44
1 Message
1
June 17th, 2018 11:00
Had the same issue. Thanks this worked.
SeanDP
1 Message
2
June 17th, 2018 15:00
Renaming C:\Program Files\Dell\SupportAssistAgent\bin\Resources\New-Dell-Logo-White-Small.png to New-Dell-Logo-White.png worked for me. Thanks!
Michelle61
1 Message
0
June 17th, 2018 20:00
Mine is suddenly not responding either.
kraftyja
1 Message
0
June 17th, 2018 21:00
Same here not responding after Wndows or Del updates
kjbyrne
1 Message
0
June 17th, 2018 22:00
Same here. For a couple weeks now. You would think Dell would fix this issue by now.
k handzik
4 Posts
10
June 17th, 2018 23:00
This worked for me.
Renaming C:\Program Files\Dell\SupportAssistAgent\bin\Resources\New-Dell-Logo-White-Small.png to New-Dell-Logo-White.png
But someone should explain why a simple misnamed file can cause an entire vital application to freeze and be totally unusable.
Hoyt50
1 Message
0
June 18th, 2018 06:00
I tried following this link but cannot find the Resources file folder.
megs757
1 Message
0
June 18th, 2018 09:00
Same here. I got a notice to update drivers and get not responding.
GalacticHero
5 Posts
0
June 18th, 2018 09:00
OK, bizarre. Had the same problem and that fixed it. Why does that work?
ThomasPro
1 Message
0
June 18th, 2018 10:00
Thx~
It works for me.
Dell-SreejithR
4 Operator
4 Operator
•
3.4K Posts
0
June 18th, 2018 10:00
Thank you for your message. I apologize for the inconvenience caused & will be glad to assist you on this.
The update that was installed, is that a Dell driver update or an update from Windows?
What is the version of BIOS & Support Assist installed?
Have you tried reinstalling Support Assist to check if there is an error during installation?
Has the step provided by “pauldmich” to rename the file worked?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
What is a Dell Service Tag and how do I locate it?