Unsolved
1 Message
4
18356
SupportAssist not responding
When I open SupportAssist it locks up and it puts that it does not responding, some solution? I've been waiting for a while to it open and nothing
Unsolved
1 Message
4
18356
When I open SupportAssist it locks up and it puts that it does not responding, some solution? I've been waiting for a while to it open and nothing
Top
VickyC1
1 Message
0
June 18th, 2018 14:00
Doesn't work at all for me
Craignr
2 Posts
0
June 18th, 2018 14:00
That seemed to fix it. Very strange problem...
Dell website is ancient
1 Message
2
June 18th, 2018 15:00
The fix worked renaming the logo PNG file. Dell should be embarrassed and it makes me wonder about the quality of Dell products. This should not have gotten through QA and testing, and should also be fixed by now. Wow.
pzivic
1 Message
0
June 19th, 2018 08:00
Renaming image file works for me!?
artsynerd
1 Message
0
June 19th, 2018 11:00
This worked for me. Kinda sad and scary that such a little thing slipped by the QA people and caused so many problems for so many people, but it was an easy fix once I knew what needed to be done.
CLG Consulting LLC
1 Message
0
June 19th, 2018 12:00
Thanks, this fixed the issue for me as well.
TinhBoe
1 Message
0
June 19th, 2018 12:00
thank, work like a charm
joedlc71
1 Message
0
June 19th, 2018 14:00
Thank you so much it worked! :Geeked:
billcnyc
1 Message
0
June 19th, 2018 18:00
Same thing here.. started this week. Tried fix below but still having the same issue.
Why isn't Dell responding in some way????
Dliv
5 Posts
0
June 19th, 2018 19:00
Back up and running.
thanks
cangelo1958
1 Message
0
June 20th, 2018 04:00
This worked. Thanks!
SteveerreenO
1 Message
0
June 20th, 2018 07:00
This worked for me. Thanks to k handzik for finding.
Running Windows 10 64 bit.
Renaming C:\Program Files\Dell\SupportAssistAgent\bin\Resources\New-Dell-Logo-White-Small.png to New-Dell-Logo-White.png
Kalak
3 Posts
1
June 20th, 2018 15:00
My Resources folder already has a New-Dell-Logo-White.png file (a larger icon file) and the New-Dell-Logo-White-Small.png
Renaming the file doesn't work. Deleting the original file and renaming the -Small file doesn't work. Nothing works for me.
Jaykon620
1 Message
0
June 20th, 2018 16:00
Same here. It is still not responding for me after renaming both of the logos.
Batman586
1 Message
0
June 21st, 2018 04:00
I have been trying for two days been to the support center and it tells me I have the most recent down loads. When I run trouble shoot I get incompatible program not fixed, and SupportAssistinstaller is incompatible also not fixed.