SupportAssist not responding

I have Dell 5571, support assist not responding since few days. 

Worked after renaming

I made a copy of C:\Program Files\Dell\SupportAssistAgent\bin\Resources\New-Dell-Logo-White-Small.png and then renamed the copy to New-Dell-Logo-White.png (both image files are in the folder).

Yes, now Dell SupportAssist doesn't hang when starting - this on an Inspiron 17 5000 series.

(Must admit I was skeptical, but it worked.)

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@pauldmich wrote:

 

Mine started freezing on launch. Went to C:\Program Files\Dell\SupportAssistAgent\bin\Resources\New-Dell-Logo-White-Small.png and deleted -Small. Should look like New-Dell-Logo-White.png. 

Working now.

WOW! How in heaven's name did you figure THAT out? This fixed the problem for me, too. Thank you!

I have a R15 Alienware and I had the same problem, and as of now I have tried multiple times to uninstall-reinstall to get the dang thing to work. Yet now, I am only left with the situation where I can't even open Support Assist anymore. Like, when I try to open the application, it doesnt even open or start the software anymore. 

Can someone please help me get rid of this infuriating problem. 

Worked for me tooo. Thanks a ton

Hi there can you tell me how to do that in detail?? I tried copy and pasting the link and then renaming the image that popped up but it wouldn't allow me to change the name under file info. 

Thanks!

I have a Dell Inspiron 15 7577 (GTX 1060 Max-Q) with Windows 10 OS and I had the exact same problem where Dell SupportAssist was not responding / crashed. 

Renaming "New-Dell-Logo-White-Small.png" to "New-Dell-Logo-White.png" in "C:\Program Files\Dell\SupportAssistAgent\bin\Resources" makes it work one way or another. 

same here 8920 special edition

Renaming  New-Dell-Logo-White-Small.png to New-Dell-Logo-White.png works for me, too.

This worked for me too. How did you manage to figure out that a misnamed graphics file was the problem?

Great job mate!

Perfect, thanks!

My Resources folder did not have the New-Dell-Logo-White.png file (the larger one). Renaming/deleting the New-Dell-Logo-White-Small.png wasn´t working so i renamed that to New-Dell-Logo-White.png and worked. 

¯\_(ツ)_/¯