Lynn A.
2 Bronze

Re: SupportAssist not responding

I had the same issue 'supportAssist not responding'.  This is how I fixed the issue:

1. Check MS history update for KB4284835 installed on June 12, 2018.  If you have this

    one installed go to step 2.

2. Uninstall DellsupportAssist.  then restart your computer.

3. Go to Dellsupportassist website to download and install Dellsupportassistinstaller.  Or

   you could use @DellFanHungary posted on this site on June 14, 2018.   Make sure you

  run as admin.  It worked for me.   Hope this helps !!!

0 Kudos
Saurav10
2 Bronze

Re: SupportAssist not responding

Worked after renaming

0 Kudos
Murali_63
2 Bronze

Re: SupportAssist not responding

Worked for me tooo. Thanks a ton

0 Kudos
dlee48162
2 Bronze

Re: SupportAssist not responding

Renaming  New-Dell-Logo-White-Small.png to New-Dell-Logo-White.png works for me, too.

travelynnn
2 Bronze

Re: SupportAssist not responding

IT DID NOT WORK FOR ME.  Where are the Dell people to help? I am not the only one the suggested fix did not help.

0 Kudos
NickB75
2 Bronze

Re: SupportAssist not responding

July 3 and still not responding, although I get notifications that I need an updated driver.

0 Kudos
Hoyt50
2 Bronze

Re: SupportAssist not responding

I tried following this link but cannot find the Resources file folder.

0 Kudos
VickiD73
2 Bronze

Re: SupportAssist not responding

It was in the x64 version 
C:\Program Files\Dell\SupportAssistAgent\bin\Resources
not in the x86 version
C:\Program Files (x86)\Dell\SupportAssistAgent\bin\Resources

0 Kudos

Re: SupportAssist not responding

I have no idea which version I have. Nor do I care. Is there a way to simply turn off this piece of **bleep** Dell software?

0 Kudos

Re: SupportAssist not responding

And don't <Profanity removed> bleep me. I said what I meant.

0 Kudos