Fetboy
2 Bronze

SupportAssist says my warranty has expired

I have a Dell XPS 15 9560 with Windows 10.  When I open SupportAssist it says that my Service Plan has expired in a red banner at the top of the SupportAssist window. It says that it expired on April 11, 2021. Now unless we're in a time warp it's still 2018. Of course it says I should extend my warranty. BTW, April 11, 2021 is the date my warranty actually expires.

Anyone else seeing this in SupportAssist??

Thanks. 

 

 

 

 

14 Replies
ejn63
7 Gold

Re: SupportAssist says my warranty has expired

Check the date and time on the system.  If they're set to the future, this can happen.

 

0 Kudos
Fetboy
2 Bronze

Re: SupportAssist says my warranty has expired

The date and time on the system are correct. 

0 Kudos
ejn63
7 Gold

Re: SupportAssist says my warranty has expired

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Fetboy
2 Bronze

Re: SupportAssist says my warranty has expired

This shows the date of the warranty expire correctly. 

0 Kudos
aminkus
2 Bronze

Re: SupportAssist says my warranty has expired

Same problem here. Correct date for system.

0 Kudos
Fetboy
2 Bronze

Re: SupportAssist says my warranty has expired

Have you called Dell about this issue? I did but don't think the guy understood what I was trying to tell him. I suppose it's a bug in SupportAssist.

 

 

0 Kudos
Matt0283
2 Bronze

Re: SupportAssist says my warranty has expired

same here. date is correct and my warranty expires in 2022. got that red banner that says my service plan has expired...

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rmaso321
2 Bronze

Re: SupportAssist says my warranty has expired/

 
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Abhitiw14
2 Bronze

Re: SupportAssist says my warranty has expired/

What about for those whose warranty has expired.
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