1 Copper

The "Drivers and Downloads" feature on my XPS 8930 SupportAssist does not work

I receive the following error message continuously: "Driver detection not available
Please try again later or use the Find it Myself tab to find drivers by Service Tag or see a list of drivers available for your product." Dell Service people have been unable to resolve during past two weeks. Any suggestions?

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4 Replies
1 Copper

Re: The "Drivers and Downloads" feature on my XPS 8930 SupportAssist does not work

same problem here. did you get it figured out?

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1 Copper

Re: The "Drivers and Downloads" feature on my XPS 8930 SupportAssist does not work

The bump this again just to see if anyone has any input.

I have premium support plus, and they have not been able to do anything but tell me issues been escalated and will get back to me in 24 to 48 hours. This is been ongoing since the beginning of January

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1 Copper

Re: The "Drivers and Downloads" feature on my XPS 8930 SupportAssist does not work

I have the issue as well. Support is impossible to get. 

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8 Xenon

Re: The "Drivers and Downloads" feature on my XPS 8930 SupportAssist does not work

The manual page still works.

http://downloads.dell.com/published/pages/xps-8930-desktop.html

 


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