XPS 13 9370 running Windows 10 Pro
The Dell SupportAssist application picks up failure on PCI Express - Realtek PCIE CardReader, PCI Express Status Test WPE01-EH4
Does anyone else get this error?
The cardreader itself appears to work fine. I tested with a microSDHC UHS-1 card and was able to read and write.
Steps to reproduce:
Solved! Go to Solution.
I have been informed from Dell support that this is a false positive and a firmware update will be released later this month to fix the issue.
Confirmed that this is fixed with the latest BIOS update. Somebody on the technical team needs to make first line support aware as they were trying to push a hardware replacement for this..
Does running diagnostics when device is booting (F12 -> Diagnostics) report the same issue? If so it might be a hardware problem otherwise probably faulty drivers.
BIOS hardware check normal. Drivers re-installed - problem still there on diagnostics, although the miniSD card works
When you ran the test, was there a writeable card in the reader? If there wasn't, the test will fail.
I ran the F12 diagnostics at boot and everything passed. I feel less concerned.
I installed the latest firmware, did a clean install of Windows 10 Pro, and installed the latest drivers. SupportAssist still produces the error.
Given that other people also get this error, I feel it is safe to say this is a software/driver issue. Hopefully it gets fixed.
Error code WPE01-E2Q
Spoke with tech support for an hour.
We even rolled back to the previous bios and still had the same error. Only solution they had was to send in the laptop to them and they will have a look. Paid 2k for this thing and only had it for a month....not impressed.
I was going to go to the Microsoft store where i purchased and see if they would exchange it, see how everyone else is having the same issue not really sure this will change anything.