SupportAssist for PCs

Last reply by 05-17-2022 Unsolved
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Hi every one I have my dell latitude E5510 installed windows 7 but Wi-fi not working and brightness not working am using windows  7

Help me to solve this issue please

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4 Tellurium

Hi dell LATITUDE E 5510:

Please note that you've posted your question in the SupportAssist for PCs board of this forum, and this Dell utility requires Win 10 or higher. There is a separate board for Dell Latitude laptops at where you might want to re-post your question if a Forum Moderator doesn't move your thread there for you.

What was your previous operating system (e.g., 32-bit Vista Home Premium SP2), and what is the make/model of your wireless/WiFi adapter? The image below was captured from the Device Manager on my old (now rarely used) HP dv6835ca Vista SP2 machine and shows that this machine has a Intel Wireless WiFi Link 4965AGN adapter that is separate from my Realtek RTL8101E Ethernet (network) card.

Device Manager NIC Update Bluetooth Devices.jpg

Before upgrading, did you run the Windows 7 Upgrade Advisor to ensure your Latitude E5510 hardware and peripherals are compatible with Win 7?

After installing Windows 7 did you activate your Windows 7 license, install Service Pack 1 and patch to end of support (see AdvancedSetup's How to Update Windows 7 to the Latest Security Updates for instructions for patching a clean reinstall of Win 7 back to end of support on 14-Jan-2020)? The free upgrade offer from Vista to Win 7 expired on 31-Jan-2010 and there is no free upgrade path from Vista SP2 to Win 7 SP1 (the usual upgrade path) or any higher Windows OS so most Win XP or Vista users would need to purchase a new Win 7 upgrade DVD and license from a reputable online source (see the Microsoft support article Windows 7 Upgrade Paths for allowable upgrade paths for Vista) to complete the upgrade. Spending that amount of money these days may not be practical given that Win 7 SP1 is no longer supported by Microsoft.

Enter your unique Service Tag <here> on the Overview tab of your Latitude E5510 support page, choose the Drivers & Downloads tab (, and select your current OS (e.g., 32-bit Windows 7). Do you see a blue "Check for Updates" button (I'm not sure if an automatic scan for updates is available from Drivers & Downloads page for the Latitude E5510).  If the "Check for Update" button isn't available choose "This Device" as shown below to find the latest Win 7 compatible BIOS, Intel Chipset driver, wireless/WiFi driver and graphics driver that matches your hardware components. It looks like Dell has not released any Win 7 compatible software or drivers for the Latitude E5510 since May 2016 but your Win 7 OS might still require several firmware and driver updates.

Dell Latitude E5510 Support Page Drivers and Downloads This Device 17 May 2022.png
64-bit Win 10 Pro v21H2 build 19044.1706 * Firefox v100.0.1 * Microsoft Defender v4.18.2203.5-1.1.19200.5 * Malwarebytes Premium v4.5.9.198-1.0.1676 * Macrium Reflect Free v8.0.6758 * Dell SupportAssist v3.10.4.18 * Dell Update for Windows 10 Universal v4.5.0 * Inspiron 5583/5584 BOIS v1.18.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

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