dell supportassist does not load

[ckausch]

I am unable to load and run supportassist on my dell XPS 15 laptop.  I tried uninstall/reinstall, but it still does not load.  My system is under warrantee.

Charles

[NikhilKiroula]

Hi @ckausch 

Please tell which version of SupportAssist is installed on your system and try below steps and see if you are able to launch SupportAssist.

• Open command prompt as admin
• Run  cd C:\Program Files\DELL\SupportAssistAgent\bin
• SupportAssistUI.exe launch