bluesriff
2 Bronze

support assist

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support assist not responding on my dell 2-1 inspiron 15-5578 running windows 10 version 1803.

any one got the instructions for fixing this issue.

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1 Solution

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pauldmich
2 Iron

Re: support assist

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Mine started freezing on launch. Went to C:\Program Files\Dell\SupportAssistAgent\bin\Resources\New-Dell-Logo-White-Small.png and deleted -Small. Should look like New-Dell-Logo-White.png. 

Working now.

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4 Replies
pauldmich
2 Iron

Re: support assist

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Mine started freezing on launch. Went to C:\Program Files\Dell\SupportAssistAgent\bin\Resources\New-Dell-Logo-White-Small.png and deleted -Small. Should look like New-Dell-Logo-White.png. 

Working now.

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Rism
2 Bronze

Re: support assist

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Your solution works perfectly.

It makes me wonder how bad the code behind the application must be to fail completely due to an image file name error. 

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wbjk
2 Bronze

Re: support assist

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Worked for me too.

Nice catch.

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Grandpa BARRY
2 Bronze

Re: support assist

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This WORKS...

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