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Can't add 14G Server - Given iDRAC is not supported; 12G or greater iDRAC required to set events/alerts destination
Type: Server SubType: iDRAC Family: 14G Model: PowerEdge M640 Make: DELL ServiceTag: Software Version: Unknown SupportedProtocols: [Redfish, WSMAN] elper- 123 - Executing monitoring status test for device [1559262747878|1931872194656895921] 31 May 2019 10:33:05,587 [SAE-AddDeviceIdentifyPostIdentification-Queue-Processor-0] INFO com.dell.supportassist.did.helper.InventoryValidationHelper- 131 - Setting revalidate to YES for Monitoring Test 31 May 2019 10:33:05,588 [SAE-AddDeviceIdentifyPostIdentification-Queue-Processor-0] INFO com.dell.supportassist.services.credprofile.CredentailProfileService- 530 - Asset Credential type is USE_DEVICE_CREDENTIAL 31 May 2019 10:33:06,602 [SAE-AddDeviceIdentifyPostIdentification-Queue-Processor-0] INFO com.dell.supportassist.common.snmp.executor.IDRACTestTrapExecutor- 68 - Resolved Source IP as [10.102.239.66] for the Target IP: 10.106.254.75 31 May 2019 10:33:13,960 [SAE-AddDeviceIdentifyPostIdentification-Queue-Processor-0] ERROR com.dell.supportassist.common.snmp.executor.IDRACTestTrapExecutor- 97 - Problem while sending Test Trap command request, Exception caused due to [Given iDRAC is not supported; 12G or greater iDRAC required to set events/alerts destination]
DELL-Stefan R
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May 31st, 2019 02:00
Hi RickMaccubbin,
to get an idea of the actual situation could you please tell me the iDRAC firmware version that is installed right now.
Additionally, please tell me if this is the only system that can't be discovered or if there are others too.
Another detail I need is, how do you discover your systems, do you discover them directly in SupportAssist Enterprise or do you use one of the OME adapters?
Thanks
Stefan
DELL-Stefan R
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June 3rd, 2019 02:00
Hi Rick,
did you have the time to check any further?
Let me know and please answer my questions from the earlier post.
Cheers
Stefan
RickMaccubbin
14 Posts
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June 3rd, 2019 15:00
PowerEdge M640
Tasks
Select Task Clear System Event Log Check for Cases Perform deep discovery Enable Install / Upgrade OMSA Configure SNMP
Hostname / IP Address *************
Operating System VMware ESXi
Model PowerEdge M640
Service Tag
Monitoring Enable
Disable
Software Version 3.30.30.30
Display Name *****************
Device Type iDRAC
ISM 3.4.0
Collections
No Collections
Next Scheduled Collection Saturday, Jun 8, 2019
Last Device Job Status System Event Log cleared Jun 04, 2019 8:45:32 AM
Duplicate
Device Inventory Validation - Last refreshed on Jun 04, 2019 8:44:07 AM
Connectivity
Collection Capability
Monitoring Capability
SA-9035 : Monitoring capability cannot be verified because the SNMP trap destination is not configured on the device.
Remediation : You must either try to configure the SNMP settings through the Tasks > Configure SNMP option or manually configure the SNMP settings. For instructions to manually configure the SNMP settings, see "Manually configuring SNMP settings" in the Online Help or Users Guide.
RickMaccubbin
14 Posts
0
June 3rd, 2019 15:00
After setting SNMP settings manually - these are the results after a manual inventory.
04 Jun 2019 08:41:58,698 [CollectionThreadPool-0] INFO com.dell.supportassist.collector.core.AbstractCollector- 228 - Task Name = CloseSession | task type = CloseSession started.
04 Jun 2019 08:41:58,699 [CollectionThreadPool-0] INFO com.dell.supportassist.collector.core.AbstractCollector- 232 - Collection Completed - 10.106.254.75,7cdb271757827ccbdf30254bece21641,14G
04 Jun 2019 08:41:58,700 [SAE-ValidateInventoryExtendedIdentify-Queue-Processor-3] INFO com.dell.supportassist.core.ExtendedIdentification- 423 - Fetching extended DID attributes for device:7cdb271757827ccbdf30254bece21641
04 Jun 2019 08:41:58,704 [SAE-ValidateInventoryExtendedIdentify-Queue-Processor-3] INFO com.dell.supportassist.core.ExtendedIdentification- 525 - Fetched extended DID attributes for device:7cdb271757827ccbdf30254bece21641
04 Jun 2019 08:41:59,083 [SAE-ValidateInventoryExtendedIdentify-Queue-Processor-3] INFO com.dell.supportassist.mapper.StagingDataStoreAPI- 452 - Database Collections\Collection857\stageDB_857 services stopped successfully.
04 Jun 2019 08:41:59,098 [SAE-ValidateInventoryExtendedIdentify-Queue-Processor-3] INFO com.dell.supportassist.core.ExtendedIdentification- 209 - Extended Identification Completed for device:7cdb271757827ccbdf30254bece21641
04 Jun 2019 08:41:59,098 [SAE-ValidateInventoryExtendedIdentify-Queue-Processor-3] INFO com.dell.supportassist.localstore.CollectorDataStore- 1280 - Datastore is closed
04 Jun 2019 08:41:59,100 [SAE-ValidateInventoryExtendedIdentify-Queue-Processor-3] INFO com.dell.supportassist.core.handlers.DeviceIdentificationHandlerImpl- 273 - %%%Completed deviceInventory from SAC for device 7cdb271757827ccbdf30254bece21641
04 Jun 2019 08:41:59,100 [SAE-ValidateInventoryExtendedIdentify-Queue-Processor-3] INFO com.dell.supportassist.discoveryAdapter.DeviceIdentificationServiceBean- 100 - End ExtendedIdentify *****:1559601719100
04 Jun 2019 08:41:59,100 [SAE-ValidateInventoryExtendedIdentify-Queue-Processor-3] INFO com.dell.supportassist.discoveryAdapter.DeviceIdentificationServiceBean- 102 - Completed extended identification for device *************,Time:1559601719100
04 Jun 2019 08:41:59,104 [SAE-ValidateInventoryExtendedIdentify-Queue-Processor-3] INFO com.dell.supportassist.did.discoveryhandler.DeviceDiscoveryBaseHandler- 993 - Extended identify results for deviceAddress: null {OSCode=ESXi, OSArchitecture=x86_64, NodeId=HJXDBS2, License=Enterprise, OSVersion=6.5.0 Update 2 Patch 75 (build-10884925) Kernel 6.5.0 (x86_64), OSName=VMware ESXi, ISMVersion=3.4.0, FWVersion=3.30.30.30, SupportAssistStatus=Disabled}
04 Jun 2019 08:41:59,125 [SAE-ValidateInventoryExtendedIdentify-Queue-Processor-3] INFO com.dell.supportassist.common.model.BaseConsumerCommons- 51 - acknowledge message called : null
04 Jun 2019 08:41:59,743 [SAE-ValidateInventoryPostIdentification-Queue-Processor-3] INFO com.dell.supportassist.did.discoveryhandler.DeviceDiscoveryBaseHandler- 351 - Monitoring supported
04 Jun 2019 08:41:59,749 [SAE-ValidateInventoryPostIdentification-Queue-Processor-3] INFO com.dell.supportassist.collector.utils.TransformationHelper- 340 - Asset Credential type is USE_PROFILE_CREDENTIAL
04 Jun 2019 08:42:01,310 [SAE-ValidateInventoryPostIdentification-Queue-Processor-3] INFO com.dell.supportassist.collector.wsman.wrapper.RACADMWrapper- 179 - Current session id = QghIwwgmkLrUmiwJ | Response code = 200
04 Jun 2019 08:42:01,311 [SAE-ValidateInventoryPostIdentification-Queue-Processor-3] INFO com.dell.supportassist.collector.wsman.wrapper.RACADMWrapper- 190 - Successfully logged in to the remote end point - 10.106.254.75
04 Jun 2019 08:42:03,010 [SAE-ValidateInventoryPostIdentification-Queue-Processor-3] INFO com.dell.supportassist.collector.wsman.wrapper.RACADMWrapper- 328 - Successfully logged out from remote end point - 10.106.254.75
04 Jun 2019 08:42:03,028 [SAE-ValidateInventoryPostIdentification-Queue-Processor-3] INFO com.dell.supportassist.did.websocket.handler.InventoryValidationHandler- 232 - postIdentificationSuccess for deviceid *****:1559262747878|1931872194656895921, is in Group :Default
04 Jun 2019 08:42:03,044 [SAE-ValidateInventoryPostIdentification-Queue-Processor-3] INFO com.dell.supportassist.did.helper.InventoryValidationHelper- 209 - Executing monitoring status test for device [1559262747878|1931872194656895921]
04 Jun 2019 08:42:03,058 [SAE-ValidateInventoryPostIdentification-Queue-Processor-3] INFO com.dell.supportassist.application.persistence.dao.SecondarySAEDAO- 355 - SecondarySAEDAO::getSecondarySAEIPRangeListFromUUID: number of entries in map is [1key from map for all secSAE [ [SECONDARYSAE-nMyag8n5UXRYZZ7ICdxciZz6411IQRgp-6115007=[]]]
04 Jun 2019 08:42:03,059 [SAE-ValidateInventoryPostIdentification-Queue-Processor-3] INFO com.dell.supportassist.application.persistence.dao.SecondarySAEDAO- 362 - SecondarySAEDAO::getSecondarySAEIPRangeListFromUUID: set an ipRange list for UUID:SECONDARYSAE-nMyag8n5UXRYZZ7ICdxciZz6411IQRgp-6115007
04 Jun 2019 08:42:03,077 [SAE-ValidateInventoryPostIdentification-Queue-Processor-3] INFO com.dell.supportassist.did.helper.InventoryValidationHelper- 123 - Executing monitoring status test for device [1559262747878|1931872194656895921]
04 Jun 2019 08:42:03,093 [SAE-ValidateInventoryPostIdentification-Queue-Processor-3] INFO com.dell.supportassist.common.snmp.executor.IDRACTestTrapExecutor- 68 - Resolved Source IP as [10.102.239.66] for the Target IP: 10.106.254.75
04 Jun 2019 08:42:07,549 [SAE-ValidateInventoryPostIdentification-Queue-Processor-3] ERROR com.dell.supportassist.common.snmp.executor.IDRACTestTrapExecutor- 97 - Problem while sending Test Trap command request, Exception caused due to [Given iDRAC is not supported; 12G or greater iDRAC required to set events/alerts destination]
RickMaccubbin
14 Posts
0
June 3rd, 2019 15:00
DELL-Stefan R
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790 Posts
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June 4th, 2019 01:00
Hi Rick,
is the destination IP list in the iDRAC full?
SA-9035: Monitoring capability cannot be verified because the SNMP trap destination is not configured on the device.
If all slots are filled, it can't add another one, please check that at least one slot is free.
Cheers
Stefan
DELL-Stefan R
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790 Posts
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June 11th, 2019 01:00
Hi Rick,
seems that there is an issue within the 3.30.30.30 firmware of iDRAC. I recommend you to roll back to an older version to get the systems discovered.
This issue should be solved with the next iDRAC firmware update.
Cheers
Stefan