This post is more than 5 years old
4 Posts
0
62939
Can't connect SupportAssist, register button doesn't work
I've installed SupportAssist, but I can't connect it. I click on the "register" button, but nothing happens. I've already tried uninstalling and reinstalling SupportAssist, but to no avail. Still can't register. Can anyone help?
Aniruddha S
Moderator
Moderator
•
36 Posts
0
August 17th, 2015 05:00
Hi,
Can you tell me which version of SupportAssist are you using? Also, it will be good if you can share a screenshot of the page where you are facing this problem.
Regards
Aniruddha S
ccrowles
4 Posts
0
August 18th, 2015 08:00
Don't worry, Aniruddha S helped me by mail to fix it. It was the Agent Service not running. Thanks again to both :)
ccrowles
4 Posts
0
August 18th, 2015 04:00
Hi, I'm using the latest version of SupportAssist (I attached a screenshot of the version).
The notification where the problem was now disappeared, but the issue persists: I can't register/Link to my account login. Here is the latest screenshot. The "Link to my account login" doesn't work, it opens nothing.
ccrowles
4 Posts
0
August 18th, 2015 04:00
The notification I was talking about before appeared again. Still the "register" button doesn't work.
jbilinski
5 Practitioner
5 Practitioner
•
146 Posts
0
August 18th, 2015 07:00
Does the Register button bring up another window? If should...I find sometimes it’s in the background for some reason. Check by moving over the SupportAssist window or press ATL+TAB to move between windows.