Dell Support Assistant not working

Thank you for your message. I will be glad to assist you on this.

What is the version of Support Assist application you are trying to install?

Type winver in run command box & check the version presently installed.

What is the BIOS version installed?

Please run a hardware diagnostics by following the video on this link http://bit.ly/2fJuGXB & check if there is an error.

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

What is a Dell Service Tag and how do I locate it?

Hello,

The version of Dell Support Assist is 2.2.1.23; it is the latest version.  I recently installed the latest Windows Update and now the application opens. The Scan Hardware task does not work.  I click on Run Now, it displays "Preparing for hardware test ....", then it states an error has occured

The BIOS verison installed is A09.  I ran the hardware diagnostics and no errors were found.

I'm having the same problem after the windows 10 update.

I'm also having the exact same problem. i3668, just updated to BIOS 1.8.0, and the support assistant problem is still there.

Likewise :-(

sigh.. ready for someway to fix this whenever everyone else is..... computers runnin slower than a slugs butt. keep getting the "not responding:" error. ran program compatibility troubleshooter in windows told me to reset to defaults, it diid it for me. asked if i would check the program and it opened and i immediately received a red band across the top of the app home page that said something to the effect of ""out of date, visit dell". it stopped responding twice before i could click it. 

Ditto on R4

I uninstalled Support Assist and updated all drivers through Dell.com support page. I then ran diagnostics and it installed SA before running the tests and now SA works fine.  Hope it works for you.

Sorry for resurrecting this dead topic/post but this actually helped me solve my never-ending problems with drivers and SupportAssist. So I felt obliged to thank you and hope that more people will see this. An important point though: 

Apparently Realtek Audio drivers have a problem with the newest Windows 10 update. When you try to install the newest driver, it goes into a loop of installing/uninstalling. There is a solution that can be found easily by a simple search (I don't know if I'm allowed to share links that are not related with Dell, but Google is a friend.) 

And I suggest everyone to follow the importance order of the drivers on the dell's support website when you are trying to install drivers manually. Restarts are also very important I assume.

Anyway, thanks again Sunny528! 

I'm having the same problem with v2.2.3.2. Hardware Scan hangs at 0%.

Thank you for your message. I will be glad to assist you on this.

How long have you been having this issue?  Has there been any recent software changes like Windows updates or application installation?

Does the computer freeze when the application hangs up?

Have you tried reinstalling Support Assist to check if the issue persists?

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

What is a Dell Service Tag and how do I locate it?

Hi JTS4963,

Hardware Scan hangs is known issue on 2.2.3 for few cases and we have already fixed this issue with new SupportAssist 3.0.1 release.

SupportAssist 3.0.1 is already launch for pilot countries i.e India, France, Ireland & Columbia and it may globally launch on 10/1. In case your system tag belongs to pilot countries i would recommend you to update SupportAssist and check Hardware Scan functionality.

In case your system tag doesn't belongs to pilot countries then i would advise you to wait for  2-3days for SA 3.0.1 global launch then update SupportAssist and check Hardware scan functionality.

Thanks

DELL-Nikhil K

Social Media and Community Professional
#iwork4Dell

Looks like Dell have a real issue with customers being unable to run support updates, 

Since last update on 28th October 3 attempts to run support have failed, doesn't get from 0% download.

My AIO Inspiron desktop PC is about 6 months old running latest version of Windows10

Appears I now have to attempt different things to overcome this problem which as a basic older PC user with limited ability/knowledge is a pain, especially when I have read how many fixes don't appear to work for other customers.

Hardware scan doesn't work since 2. Nov

Support Assistant: Version: 3.0.2.48

20. Dez:

Dell Alienware 18 System BIOS - A14 - 10 MB - Wichtig - Installiert