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Mr W
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Dell Support assistant is continually popping up messages to install the bad Bios and IME

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I have notifications turned off completely, but still get reminders to install these updates every time I reboot.

Do I need to uninstall the support assistant program? Can't figure out how to re-set.

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7 Plutonium

Re: Dell Support assistant is continually popping up messages to install the bad Bios and IME

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Always include exact PC model and version of Windows in your posts.

I would avoid all BIOS updates for a while, at least until Intel gets a better handle on things.

You can uninstall Support Assist or just disable it so it doesn't load in the background each time you boot the PC.

And if you uninstall SA, you can always download and reinstall it for free from Dell's support site.

Ron

   Forum Member since 2004
   I am not a Dell employee

Mr W
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Re: Dell Support assistant is continually popping up messages to install the bad Bios and IME

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Thanks, I think easiest to just uninstall for now and re-install at later date. BTW, model is XPS 8900 & I never install Bios updates until they've been out for a while & have checked for potential problems others may have had. I have no desire to be a "tester" for Dell.

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7 Plutonium

Re: Dell Support assistant is continually popping up messages to install the bad Bios and IME

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In the current situation, it's more being a "tester" for Intel who provided BIOS patches for Meltdown/Spectre to Dell.

Ron

   Forum Member since 2004
   I am not a Dell employee

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Mr W
1 Nickel

Re: Dell Support assistant is continually popping up messages to install the bad Bios and IME

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Really?

So Dell would just spit out a new system bios for all of it's customers w/out internal testing on it's own products. I would certainly hope not.


@RoHe wrote:

In the current situation, it's more being a "tester" for Intel who provided BIOS patches for Meltdown/Spectre to Dell.


 

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7 Plutonium

Re: Dell Support assistant is continually popping up messages to install the bad Bios and IME

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Intel provided the code and Dell added it to BIOS for each affected model, and it was Intel that told all PC manufacturers to stop issuing updated BIOS, not just Dell, because of the problems.

With all the potential differences between individual PCs of the same model because of the version of Windows and its update status, current BIOS settings, user-installed software, antiviral apps, updated hardware (eg, video cards)  etc, etc, even if a BIOS update tests ok on Dell's reference systems, there's never a guarantee it will work on every PC.

And if you look around these forums, the new BIOS updates worked perfectly on some systems but failed on others of the exact same model. So clearly there are unknown variables at work, and it didn't help that Intel's updated code doesn't work with all generations of their CPUs, even though it was supposed to...

Ron

   Forum Member since 2004
   I am not a Dell employee

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Mr W
1 Nickel

Re: Dell Support assistant is continually popping up messages to install the bad Bios and IME

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agree - just slightly frustrating at times. But it's the price we pay for opting for systems that are not completely proprietary and well worth it when I think of it in more global terms regarding flexibility.


@RoHe wrote:

Intel provided the code and Dell added it to BIOS for each affected model, and it was Intel that told all PC manufacturers to stop issuing updated BIOS, not just Dell, because of the problems.

With all the potential differences between individual PCs of the same model because of the version of Windows and its update status, current BIOS settings, user-installed software, antiviral apps, updated hardware (eg, video cards)  etc, etc, even if a BIOS update tests ok on Dell's reference systems, there's never a guarantee it will work on every PC.

And if you look around these forums, the new BIOS updates worked perfectly on some systems but failed on others of the exact same model. So clearly there are unknown variables at work, and it didn't help that Intel's updated code doesn't work with all generations of their CPUs, even though it was supposed to...


 

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7 Plutonium

Re: Dell Support assistant is continually popping up messages to install the bad Bios and IME

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I'd be using other words than "slightly frustrating" if my PCs were having these issues.

(Caveat: I uninstalled SupportAssist on Day 1.)

Hang in there, and they'll get it all sorted...eventually...

Ron

   Forum Member since 2004
   I am not a Dell employee

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dellpcuser8
1 Copper

Re: Dell Support assistant is continually popping up messages to install the bad Bios and IME

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How do I un-install Support Assist? I have it un-checked now in msconfig. I also stopped the Support Assist Agent in Task Manager services. Is that sufficient to kill this from coming up?

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7 Plutonium

Re: Dell Support assistant is continually popping up messages to install the bad Bios and IME

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@dellpcuser8wrote:

How do I un-install Support Assist? I have it un-checked now in msconfig. I also stopped the Support Assist Agent in Task Manager services. Is that sufficient to kill this from coming up?


Always include PC model and version of Windows in your posts

"Stopped" the service as in "Disabled"?  That should be sufficient. Depending on the version of Windows, you can also look for the "Add/Remove Programs" screen and uninstall SA completely there. (You can always download it again for free from Dell's support site, if you change your mind.)

Ron

   Forum Member since 2004
   I am not a Dell employee

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