Dell SupportAssist 3.0.0.0 does not run

I have the exact same problem. No need to describe it again here for the 30th time!

Same here but on my XPS 9560

Bump. Same issue as everyone else.

Well this thread explains a lot. I'm on a relatively new Inspiron 5579 laptop and have been trying to use SupportAssist to update my drivers and such, but somehow had two versions: 2.2.0.253 and 3.0.0.0. The newer 3.0.0.0 was throwing the same error as everyone else here, so I uninstalled it. Must have come from the store or something, because I'm pretty sure I didn't install it myself (can't even find 3.0.0.0 for download on Dell's site, support just sent a link for 2.2.0.253 as the latest, which I just reinstalled).

SupportAssist has been nothing but trouble lately. It throws errors with user permission (if not on admin account), updates to non-working versions, and, for me, can't even update my drivers. It just goes to 80% and then sits there.

I much prefer Dell Update. I don't understand why they're phasing that nice, small app out in support of this bloated, buggy software. Yes, I can search for updated drivers myself, but it's nice to have something checking for me (like Windows Updates, except I can control better what and when updates are installed). Would be nice to get a solid, working version of SupportAssist. It doesn't even work out of the box (three machines have these issues, brand new).

Mary G: "Support Assist is an optional utility. If you don't want to use it, uninstall it."

The problem, Mary, is that people DO want to use SupportAssist.  

SupportAssist has been pre-installed on Dell desktops and laptops for years, and it is a useful program for keeping Dell computers up to date.  I don't supposed you've ever used it, but for those of us with multiple Dell computers to keep updated and tuned, it is almost essential.

Dell upgraded SupportAssist from Version 2.x to Version 3.0.0.0 in the last few days, Version 3.0.0.0 is defective, and it is up to Dell to provide a working version. 

It is counterproductive to tell users to uninstall the program because it doesn't work.  Instead, tell Dell to fix it.

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@Tom in Madison wrote:

  

Behavior replicated on each of the following computers, so the problem is not device specific:

DELL XPS 8920 - WIN10PRO V1803 BUILD 17134.81
DELL LATITUDE 7280 - WIN10PRO V1803 BUILD 17134.81
DELL INSPIRON 3180 - WIN10HOME V1803 BUILD 17134.81
DELL INSPIRON 24-3455 WIN10HOME V1803 BUILD 17134.81
DELL INSPIRON 13-7353 WIN10HOME V1803 BUILD 17134.81

 

I also join the request.

My device is:
DELL VOSTRO 15-3568 WIN10HOME V1803 BULID 17131.81

Thanks.

 

and it's not an April Fool. This is for real :Stickouttongue:

For what it is worth, I called a few friends and had them replicate the problem, and it doesn't look like the issue is specific to Win10 V1803, either:

DELL LATITUDE 11-3180 WINH10PRO V1709 BUILD 16299.461
DELL XPS 8700 WIN10HOME V1709 BUILD 16299.461
DELL XPS 7100 WINH10HOME V1709 BUILD 16299.461
DELL OPTIPLEX 3010 WIN8.1PRO BUILD 9600

So the problem seems clearly to be a SupportAssist Version 3.0.0.0 issue.

Based on the CMD window that opens, my guess is that a line or two of WinSock code is **bleep** up in the SupportAssist 3.0.0.0 build.  If that is the case, it is an easy fix. 

Now that the problem has burst out of the MS Store App pocket into the Dell-installed support version, Dell will probably be inundated with support complaints in the next few days.  That should get the problem properly escalated.

This would be interesting to get a fix some day! Why release an app if it's not even starting? SupportAssist 2 works very well and has been recently updated even for higher DPI displays. I don't see why there's 2 different version being maintained when the latest isn't even available on Dell's website. No deal breaker stuff IMO but still a bit weird hehe

Same here on Dell XPS 8930.

Found out that Support Assist 3.0 got stuck on first and all subsequent runs, so uninstalled ( with Revo Uninstaller for good measure ), reinstalled using supportassistinstaller ( found on dell support ) and got version 2.2.0.253 back in working order.

Today version 3.0 appeared again alongside 2.2.0.253, but 3.0 was still stuck on startup, so I removed 3.0 rightclicking and selecting uninstall. Now only 2.2.0.253 remains and supportassistlauncher ( yet another installer ) says I am running the latest version.

All very strange , clarification from Dell Support would be highly appreciated.

experiencing exactly the same problem here...

Dell email support is telling me the latest SA version is 2.2.1, released 4 June. I just ran the SA installer and it tells me I'm up to date, but I'm only on 2.2.0.253.  I'm curious as to why this program seems to be so mixed up and why support can't give a straight answer. This is their own pre-installed software for updates and it's plagued with issues and inconsistent messaging from Dell. I'm not particularly happy that they're making it so difficult to keep things up to date.