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joaomarcih
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Dell Upload Server (SupportAssist) is DOWN?

The support upload server dell was running normally and a few days before it stopped running?

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14 Replies

RE: Dell Upload Server (SupportAssist) is DOWN?

Hi Joaomarcih,

Can you please provide some additional information such as the exact URL you are referring to?

What happens when you run the connectivity test from SupportAssist?

Thank You.

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joaomarcih
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RE: Dell Upload Server (SupportAssist) is DOWN?

The problem occurs when I test the connectivity on the supportassist

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RE: Dell Upload Server (SupportAssist) is DOWN?

Can you please open IE on the SA Management Server and go to the following URL and let us know what you see:  https://ddldropbox.us.dell.com/upload.ashx/

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joaomarcih
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RE: Dell Upload Server (SupportAssist) is DOWN?

Server Error

404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

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RE: Dell Upload Server (SupportAssist) is DOWN?

That is the correct result we are expecting for the URL test.  

Please verifying the server certificate

1. On the address bar, click the Security Report icon , and then click View Certificates.  The Certificate is displayed.

2. In the General tab, verify if the certificate displays a valid date.

3. Click the Certification Path tab, and verify if the GTE CyberTrust Global root certificate is listed.

If all the above is good, I am going to request that you engage Dell Technical Support so they can further troubleshoot.

Thank You.

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RE: Dell Upload Server (SupportAssist) is DOWN?

Hi Dave,

I have also the same issue. I have followed what you suggested and it doesn't have GTE CybertTrust Global root certificate listed.

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RE: Dell Upload Server (SupportAssist) is DOWN?

Paulfermoreyes,

Have you tried to remove the certificate and import it again?  If not, please try that and let us know if the problem persists.  

Thank You.

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RE: Dell Upload Server (SupportAssist) is DOWN?

Hi Dave,

Here is the screenshot of certificates listed from the site you gave

Which one should I remove?

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RE: Dell Upload Server (SupportAssist) is DOWN?

In the general tab, does it display a button to Install Certificate?

If so, click on that and it should over right the existing certificate if already installed.  You want to make sure the store location is Local computer.  

Thank You.

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