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AaronGB
1 Copper

How to Test SupportAssist Case Creation

Hi All,

OpenManage Essentials: 2.4

SupportAssist Enterprise: 2.0.10.13

Recently I've seen instances where critical alerts are showing in OME but cases are not being automatically created using SupportAssist. After some searching and reading I think there should be a Policy.xml file which determines the criteria which a case is created, I cannot find that .xml on the server. I installed SupportAssist on a test VM and am still unable to find the file, so my question is how can I and test the criteria when a ticket is automatically created.

Thanks

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